Neha Jha

Experience

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  Confai Solutions Pvt. Ltd.

  Sept 2008 - Oct 2010

  Technical Writer

   Planned, developed, organized, developed, and edited User Manual and Online Help. Collaborated with subject matter experts to ensure the clarity of purpose, scope, and accuracy of document content. Ensured that documentation adheres to the organization's style guidelines, policies, and standards.

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  Imimobile (part of Cisco)

  Oct 2010 - Oct 2011

  Technical Writer

   Developed and Reviewed content for User, Admin, Operations Guide, Quick Reference Guide, API Documentation, FAQs, Release Note, Solution Architectures etc. Worked with Development, Quality Assurance, and Product/Project Management teams to ensure appropriate creation and timely deliverables to coincide with software product releases. Participated in User Experience discussions and provided feedback on mock-ups and prototypes.

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  Tata Consultancy Services

  Nov 2011 - Mar 2014

  Senior Technical Writer

   Developed and reviewed User Documentation/Online Help in the form of User Guides, Release Notes, System Admin Guide, etc. for Quadramed Corporation and Nuance Healthcare. Researched, developed, and reviewed content that is both engaging and accessible to user personas with both non-technical and technical backgrounds. Interacted directly with clients and SMEs.

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  Accenture

  Mar 2014 - Sept 2022

  Technical Documentation Associate Manager at Accenture

   Collaborating with a curated list of clients, including Accenture Fare Management Solution, Microsoft Delivery Group, Cigna H&PS, SAP, Apple India Pvt. Ltd, JP Morgan Chase Co., Avanade Canada (Sales Center of Excellence: KalTire, Aptum Technologies, WestJet, Govt. of Alberta, Halifax Nova Scotia, Bank of Canada, LifeLabs, etc. ) and Dell Boomi. Developing, reviewing and updating User Documentations such as User Guides, Configuration Guides, Release Notes, Product Feature Document, Delivery Highlights, Success Stories etc. Creating responses to RFPs and RFIs in collaboration with Onshore and Offshore Solution Architect and SMEs. Serving the roles of Bid Manager, Proposal Manager and Proposal Author. Developing White Papers and Success Stories across capabilities and creating contents and blogs for office events. Collaborating with teams across Onshore, Nearshore and Offshore. Show less

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  Virtusa

  Sept 2024 - now

  Technical Author