Dattatreyo Adhikari

Experience

• 

  Wipro

  May 2013 - May 2014

  Information Technology Service Desk
• 

  BT

  Jun 2014 - May 2016

  Service Desk Analyst

  Troubleshooting incidents related to network and infrastructures failures Supporting Incidents through the specific monitoring tools and Reactive tickets from customer. Ensure that meets or exceeds agreed service levels and standards of resilience, and that customer-requested changes or enhancements are implemented within agreed target dates Responsible for Event Monitoring and Incident Management for specific aspect of IT infrastructure for bespoke customers.

• 

  Cognizant

  May 2016 - Jun 2022

  Worked for one of the biggest sports bar restaurant chain in U.S.A. as a Tech Lead for Menu Management Team and Software Release Management Team.Identifying recurring incidents, proposing permanent fix or escalating as deemed necessary. Accessing Store file servers (Windows servers) via Aloha prod Command Center and manually processing of data files. Performing POS data refresh for corporate and franchise stores. Performing Menu management system and Data Management operations viz. store inventory re-modelling, invoice analysis, tier changes, inventory price change, configuring restaurant floor layouts across POS systems, cost of sales reporting, updating SQL Master Data Services (MDS). Configuring new menu items in three different databases using client-based tools viz. NCR Back office Manager, Aloha Configuration Center and Altametrics (e-restaurant) per service requests received from numerous stores daily on Service Now ticketing tool. Ensuring appropriate menu items are routed to the correct Kitchen display units (KDUs). Configuring and re-instating client accounts, ensuring appropriate security class/privileges, resetting employee credentials on Aloha Pulse application. Ensuring menu items synchronization between POS and a client-end service request tool called Smartbar. Show less

  • Technical Lead

    Jan 2019 - Jun 2022

  • Senior System Engineer

    May 2016 - Jan 2019
• 

  BT

  Jul 2022 - now

  Release Manager

  •Release planning. Documentation & artifacts preparation. Versions control. Deployment management•Skilled in Release and Change Management ,Incident Management and Problem Management. •Responsible for managing the complete software delivery life cycle, communicate all key project plans, commitments, changes within budget ,constant collaboration with stakeholders thus maintaining continuous improvement and hence ensuring End to End Release Planning defining processes at each stage.