Jeffrey Chen

Experience

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  Accenture China

  Nov 2015 - Jan 2016

  Part-time Assistant

  Be responsible for the "Thirteen Five Year Plan" of the client . Assist the research, interview, data collection and analysis work.

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  General Electric

  Jul 2016 - Jun 2019

  Operation Management Leadership Program

  • Production Supervisor: Led 20-people production line. Used 6S, TQM, PCC and Kanban tools to improve quality and safety. Balanced the capacity by completing employee skills matrix. Accumulated $20M+ production orders with 0 incident and 99.6% first pass yield. Production capacity increased by 100%.• 6 Sigma Project: Led 5-person cross-functional team to improve welding process quality via DMAIC framework. Quantified welding record and used Minitab for data analysis. Promoted corresponding improvement measures from three factors: man, machine and method. The first pass rate of the welding product increased from 60% to 90% in two months• Digital Intelligence Project: Led 4-person team to develop the digitization system against challenges from product delivery and material flow. Coordinated the supply chain analysis and optimization and build VSM. Achieve paperless production of work orders, process drawings, material flow. Reduced 90% of information transfer time, 40% material transfer time and built the brilliant factory foundation. Shorten the raw material and WIP logistics path by 50%.• BI Development: Explored ERP material and production planning data and developed Tableau data visualization system to break information islands and support the agile planning. Leveraged Tableau to analysis global sourcing data and forecasted potential demand for purchases in China. Converted $10M+ potential commodity chances in China.• Global Commodity Leader: Managed 8 strategic commodity projects. Helped supplier overcome CTQs and maintained supplier partnership. Increased the purchase amount of China in the year by $3M and save the procurement cost by 30%+. Show less

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  Alibaba

  Jun 2019 - Jun 2021

  Product Operations Manager

  • Project management: Designed and delivered digitalization "Intelligent Restaurant" solutions for KAs. Established communication channels; coordinated delivery time, cost & deliverables; formulate plans for risk management. Successfully completed 5 projects (5 million execution amount, Top 1 of the team).• Product operation: Responsible for Full-Channel-CRM 0 to 1 product operation. Cooperated with KAs, summarized business demands and coordinated product iterations. Delivered membership system and Middle Platform with data online and achieved precision marketing through customer insight analyze. Summed up CRM operation strategies and quantitative systems internally. Created a Best Practice case through project delivery and operation. New members increased by 10 times and marketing ROI increased by 300% in 3 months.• Channel expansion: Promoted the iteration of IoT solutions. Expanded 10+ stable external channels and help industrial upgrading through the IoT platform, automation equipment, and data connection.• Product Go-To-Market: Give insights for tea drink business. Customize and upgrade products for the tea drink industry by combining ecological resources of the company. Summarize standardized solutions for the tea industry including public/private marketing, multi-terminal applets, CRM membership systems, POS, IoT devices, kitchen management systems, middle platform, and supply chain systems. Helped the group's sales promotion for thousands of business personnel.• Process optimization: Summarized & standardized the project implementation with online tools and helped departmental project execution efficiency improve by 100%. Show less

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  字节跳动

  Jun 2021 - now

  Senoir Product Operation