Danielle Kilty

Experience

• 

  City of Gardner, MA

  Mar 2013 - Apr 2021

  Public Safety Dispatcher/ Dispatch Supervisor- Gardner Police Department

  • Supervised a team of 10-12 dispatchers as a 911 dispatcher for law enforcement, fire department, and emergency medical personnel for three years.• Coordinated and updated monthly regular and overtime schedules, reducing overtime hours by implementing a more efficient work schedule in 2019 and reducing the overtime budget significantly.• Maintained training and certification records for the department, ensuring no lapses in certifications and acting as the Training Coordinator.• Wrote successful grant applications for federal and state funding opportunities.• Represented the department as a CJIS representative, responsible for monthly validations and bi-annual recertifications.• Acted as Communication Center Director for over six months in 2020.• Completed specialized training in various law enforcement areas, including domestic violence, missing and exploited children and adults, human trafficking, and other types of critical events. Certified Communications Supervisor Certified Communications Training Officer APCO Public Safety Telecommunicator Certified NCIC Certified MA Sex Offender Registry Board Trained Show less

• 

  U.S. Department of Justice

  Jun 2021 - Jul 2022

  Captain’s Executive Secretary- Federal Bureau of Prisons - FMC Devens

  • Administered administrative tasks on behalf of the Captain and Lieutenants at the Federal Prison.• Filed, organized, and maintained records, reports, and documents for easy access.• Collected and analyzed data to generate concise government reports.• Collaborated with other executive staff to develop reports and plan events.• Managed document procedures by reviewing files and information to ensure compliance with federal policies and procedures.

• 

  Leominster Police Dept

  Aug 2022 - now

  Public Safety Telecommunicator | 911 Dispatcher

  • Answer emergency and non-emergency calls from the public and dispatch appropriate response units using efficient communication methods.• Prioritize incoming calls and assess situations quickly and accurately to ensure appropriate response and resource allocation.• Provide pre-arrival medical instructions to callers in medical crisis to assist with stabilizing patients before first responders arrive.• Train and mentor new dispatchers, demonstrating expertise in communication tactics, tactical dispatching, and emergency medical response. • Maintain accurate and up-to-date administrative records, including validating information, entering orders and warrants, and modifying records as needed. Certified Communications Training Officer Certified Tactical Dispatcher Certified Emergency Medical Dispatcher CJIS and NCIC Certified Show less