Danielle Kilty

Danielle Kilty

Public Safety Dispatcher/ Dispatch Supervisor- Gardner Police Department

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location of Danielle KiltyGardner, Massachusetts, United States

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  • Timeline

  • About me

    π‘·π’–π’ƒπ’π’Šπ’„ π‘Ίπ’‚π’‡π’†π’•π’š π‘»π’†π’π’†π’„π’π’Žπ’Žπ’–π’π’Šπ’„π’‚π’•π’π’“ 𝒂𝒕 π‘³π’†π’π’Žπ’Šπ’π’”π’•π’†π’“ π‘·π’π’π’Šπ’„π’† 𝑫𝒆𝒑𝒕

  • Education

    • Montachusett Regional Vocational Technical

      -
      High School Diploma
  • Experience

    • City of Gardner, MA

      Mar 2013 - Apr 2021
      Public Safety Dispatcher/ Dispatch Supervisor- Gardner Police Department

      β€’ Supervised a team of 10-12 dispatchers as a 911 dispatcher for law enforcement, fire department, and emergency medical personnel for three years.β€’ Coordinated and updated monthly regular and overtime schedules, reducing overtime hours by implementing a more efficient work schedule in 2019 and reducing the overtime budget significantly.β€’ Maintained training and certification records for the department, ensuring no lapses in certifications and acting as the Training Coordinator.β€’ Wrote successful grant applications for federal and state funding opportunities.β€’ Represented the department as a CJIS representative, responsible for monthly validations and bi-annual recertifications.β€’ Acted as Communication Center Director for over six months in 2020.β€’ Completed specialized training in various law enforcement areas, including domestic violence, missing and exploited children and adults, human trafficking, and other types of critical events. Certified Communications Supervisor Certified Communications Training Officer APCO Public Safety Telecommunicator Certified NCIC Certified MA Sex Offender Registry Board Trained Show less

    • U.S. Department of Justice

      Jun 2021 - Jul 2022
      Captain’s Executive Secretary- Federal Bureau of Prisons - FMC Devens

      β€’ Administered administrative tasks on behalf of the Captain and Lieutenants at the Federal Prison.β€’ Filed, organized, and maintained records, reports, and documents for easy access.β€’ Collected and analyzed data to generate concise government reports.β€’ Collaborated with other executive staff to develop reports and plan events.β€’ Managed document procedures by reviewing files and information to ensure compliance with federal policies and procedures.

    • Leominster Police Dept

      Aug 2022 - now
      Public Safety Telecommunicator | 911 Dispatcher

      β€’ Answer emergency and non-emergency calls from the public and dispatch appropriate response units using efficient communication methods.β€’ Prioritize incoming calls and assess situations quickly and accurately to ensure appropriate response and resource allocation.β€’ Provide pre-arrival medical instructions to callers in medical crisis to assist with stabilizing patients before first responders arrive.β€’ Train and mentor new dispatchers, demonstrating expertise in communication tactics, tactical dispatching, and emergency medical response. β€’ Maintain accurate and up-to-date administrative records, including validating information, entering orders and warrants, and modifying records as needed. Certified Communications Training Officer Certified Tactical Dispatcher Certified Emergency Medical Dispatcher CJIS and NCIC Certified Show less

  • Licenses & Certifications

    • CPR and First Aid certified

      CPR and First Aid certified
    • SORB (Sex Offender Registry Board) training

      Massachusetts Sex Offender Registry Board
    • Active Shooter Incidents for Telecommunicators

      MASSACHUSETTS COMMUNICATIONS SUPERVISORS ASSOCIATION
    • EMD certified

      PowerPhone
    • FEMA Incident Command System and NIMS training

      FEMA
    • Positive Interaction with Difficult People- The Healthy Dispatcher certificate

      The Healthy Dispatcher
    • Denise Amber Lee Foundation: A Victim’s Plea: Meeting Expectations- Attendance Certificate

      Denise Amber Lee Foundation
    • 911 APCO certified

      APCO International
    • Leadership During a Crisis (Boston Marathon Bombing)- attendance certificate

      MASSACHUSETTS COMMUNICATIONS SUPERVISORS ASSOCIATION
    • NCIC & CJIS Certified

      Massachusetts Department of Criminal Justice Information Services