Hipolito Martinez

Experience

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  Sony Pictures Entertainment

  Jan 2001 - Mar 2005

  Sr. Consultant

  works to solve or improve an organizations' IT systems or processes.

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  BancTec

  Jan 2005 - Jan 2008

  Computer Technician

  Repair, upgrade and troubleshoot computer hardware components and related peripherals on either a personal computer (PC) or a server

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  Print Doctor

  Mar 2008 - Jan 2016

  Sr Technical Engineer

  Second tier customer support, troubleshooting and providing solutions for the front line support folks Develop a deep understanding of our application Answer Socialtext helpdesk request tickets via web interface Work with developers to identify and resolve more complicated problems Address urgent issues quickly Codify frequent issues into documented or scripted processes Assist with product QA from a user's point of view Document required bugfixes, end-user feature improvements, and operations feature improvements Act as customer advocate in the product development process Adapt installer, shell scripts and Perl scripts Document exceptions and fixes for inclusion into core product Provide feedback from customer users to product team Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer NOC Diagnose and fix bugs You must be comfortable setting up new servers, optimizing existing servers and be able to perform server surveillance, monitoring and maintenance Voir moins

• 

  Leon Medical Centers

  Jan 2022 - now

  Cyber Security Analyst

  LMC’s Cybersecurity Analyst performs two core functions for the enterprise. The first is to support the day-to-day operations and monitoring of the in-place security solutions. The second function is to assist with identifying, investigating, and resolving security alerts/breaches detected by those systems. This will include protection against unauthorized access, modification, or destruction of LMC’s systems and assets.