Sean Donnelly

Experience

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  Kansas State University Althetic Department

  May 2009 - Aug 2009

  Athletic Stadium/Area Manager

  Provided assistance with facility maintenance for the Summer of 2009. Completed daily tasks to maintain the upkeep of the athletic facilities, focusing on Football, Basketball, and Baseball. Responsible for painting, landscaping, and general maintenance of Bill Snyder Family Football Stadium, Wagner Field, and Dev Nelson Press Box.- Completed painting job of Bill Snyder Family Stadium’s interior and exterior that lasted for multiple years until a new press box was built– creating a vibrant atmosphere for fan enjoyment on game days.- Completed large-scale physical and visual upgrades to the interior and exterior of Fred Bramlage Coliseum.- All tasks were completed while working as part of a team without direct supervision. Show less

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  Apria Healthcare

  Oct 2010 - Sept 2017

  Having gained an expert level knowledge of our oxygen product line, I was transitioned into a Senior role on the National Oxygen Team. Being DQP certified, used my ability to efficiently and correctly provide Medicare patients with their oxygen equipment. This knowledge is substantial and absolutely crucial for receiving financial reimbursement from Medicare and other federal and state government insurance for our equipment. Being the Team Senior, my knowledge and expertise of the equipment and financial qualification process was used to train, teach, and assist newly hired and lesser experienced employees.- Sustained a place in the 95th percentile among peers in securing any immediate customer payment, which improved immediate profit margins and decreased the chances of insurance denials and company write-offs. - Used DQP certification to increase profit margins due to the ability to be correctly reimbursed by Medicare and other government insurance for our equipment. - Often personally requested by National Trainers to directly assist with training, shadowing, and teaching newly hired employees the qualification process. My experience, knowledge, and techniques helped expedite the process of learning for new team members. Show less Vast expansion of the initial ICS team. Where as ICS was mainly based on building, and cultivating beneficial relationships between the field agents and order processing teams - SOS increased responsibility upon its members by allowing for immediate engagement of any problems or circumstances that required resolution, and the authority to resolve these circumstances to completion.- Maintained the strong relationships built while on the initial ICS team. Consistent communication between both local and national field agents and the order processing teams was key to the success of this team. - Used complex problem solving and critical thinking to immediately jump in and resolve any situations or disputes that required resolution. - Obtained a place in the 95th percentile among peers in securing any immediate customer payment, which improved immediate profit margins and decreased the chances of insurance denials and company write-offs. - Became company-based DQP certified, which allowed for an expert level of knowledge in regards to Medicare and other government-based insurances. Show less Promoted to Senior status after displaying high level acumen of the order qualifying process, which was the result of above average productivity with vast majority of my accounts/orders being fully reimbursed by patient insurance.- Chosen to be a part of the initial ICS team – which cultivated relationships and trust between field agents, sales reps, local branches, and the order processing teams.- Within two months of the initial ICS team launch, local profit margins saw a 32% increase due to the improved relationships and trust created among the field and qualification teams created by the ICS team – with the increased profit margins being sustained for duration with the team.- Sustained increased profit margins during duration on the team due to the cultivated relationships and trust between the field agents, sales, and order processing teams. Show less Worked with hospitals, case managers, doctors, medical professionals, and internal sales to obtain and review the required medical documentation needed for Apria to be reimbursed by the patient’s insurance for received equipment. - Provided top-notch customer service with patients to secure any required payment, provide an on-going status of their order/account, and to arrange delivery of their prescribed equipment. - Accrued a vast knowledge of most medical insurance requirements needed for financial reimbursement for the majority of the company’s product line. Show less

  • National Oxygen, National Refresh Enteral Team Senior - DQP Certified

    Jul 2016 - Sept 2017

  • Sales Operational Support (SOS) Team Senior

    Jun 2014 - Jul 2016

  • Internal Customer Support (ICS) Team

    Mar 2012 - Jun 2014

  • Customer Quality Specialist

    Oct 2010 - Mar 2012
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  Lockton Affinity

  Jan 2018 - Aug 2020

  • Account Manager

    Jul 2019 - Aug 2020

  • Associate Account Manager

    Jan 2018 - Jun 2019
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  Lockton Companies

  Aug 2020 - now

  • Account Executive

    Jul 2024 - now

  • Senior Account Manager

    Oct 2021 - Jul 2024

  • Account Manager

    Aug 2020 - Oct 2021