Jamie Smith

Experience

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  Regus

  Jul 2005 - Apr 2019

  • Responsible for the overall profitability and growth of a multi-location market.• Key responsibilities: generating new business, operational support on complex issues and business planning with direct reports to ensure 70% client retention, 100% net promoter scores and EBIT growth.• Corporate Cabinet Member- Alabama Center for Real Estate• Trainer/Coach for new Managers. • Area Director of the Year for the Americas 2006. • Top performing Area Director of the Americas 2014. • Directed sales and operations at 8-16 locations in a multi-state area including the opening and acquisition of new markets.• Hired and trained GMs to ensure they were successful in achieving targets in new sales, client retention, AR, client satisfaction and cost control.

  • Area Sales Manager

    Jan 2016 - Apr 2019

  • Area Director

    Jul 2005 - Dec 2015
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  IWG plc

  Apr 2019 - Mar 2020

  Area Vice President, Operations

  IWG is the world’s largest flexible workspace platform with 15 brands of flexible office options including Spaces, Regus and HQ• Hired and developed team leaders to achieve operational excellence across 90 locations by utilizing monthly business reviews and analyzing KPIs to track growth.• Exceeded company set targets in customer retention, customer service, AR and facility audits.• Implemented local training programs to ensure teams excelled in product knowledge, revenue generation and customer satisfaction. Show less

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  Nolah Sleep

  Dec 2020 - Feb 2023

  General Manager Operations and E-Commerce

  We’re a sleep technology company on a mission to improve your sleep and mattress shopping experience.Nolah Sleep is a direct-to-consumer mattress in a box company that offers competitively priced mattresses manufactured 100% in the USA.

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  3Z Brands

  Feb 2023 - now

  General Manager of Operations- Nolah

  3Z Brands ("3Z") is a vertically-integrated manufacturer, direct-to-consumer brand portfolio, wholesaler, and retailer of award-winning sleep products. 3Z operates a portfolio of best-in-class sleep brands including Helix Sleep, Brooklyn Bedding, Birch, Bear Mattress, Nolah Technologies, and Leesa Sleep.