Deep Enrich
Ravichandra Madala
Support Engineer-L2
2000 followers
Bengaluru, Karnataka, India
Connect with Ravichandra Madala to Send Message
Connect
Connect with Ravichandra Madala to Send Message
ConnectTimeline
About me
Senior IT Services Professional | ITIL V3 Expert | PMP | ServiceNow Delivery Leader | Driving Digital Transformation
Education
Venkateshwara Open University
2016 - 2017Master of Business Administration (M.B.A.)Nalanda Junior College
2000 - 2002IntermediateGowthami Public School
1999 - 2000SSC
Anna University
2002 - 2006Bachelor of Engineering (B.E.)
Experience
.webp)
E4e Business solutions Pvt. Ltd. (Currently taken over by Concentrix)
May 2007 - May 2009Support Engineer-L2
Aditya Birla Minacs (Currently taken over by Concentrix)
Jun 2010 - Sept 2012IT Analyst - Service Management
Teamware solutions, a division of quantum leap consulting Pvt. Ltd.
Dec 2012 - Oct 2013Operations Duty Manager - Microsoft Global Technical Support Center
Dimension Data India Ltd, NTT Group
Oct 2013 - Feb 2017Service Excellence Manager
Oct 2015 - Feb 2017Operations Lead
Oct 2013 - Sept 2015
Shell
Feb 2017 - nowEngineering Manager - ServiceNow
Jun 2020 - nowService Integration Manager
Feb 2017 - Jun 2020
Licenses & Certifications
Green Belt in Lean Six Sigma
Excellence Ashram
Prince 2 Practioner
AXELOS Global Best PracticeITIL MLC
AXELOS Global Best PracticeITIL Service Strategy
AXELOS Global Best PracticeITIL Service Operations
AXELOS Global Best Practice
Windows Server Hyper-V and System Center
Microsoft
Certified Scrum Master
Scrum AllianceITIL Service Design
AXELOS Global Best PracticeITIL V3 Foundation for IT Service Management
AXELOS Global Best PracticeITIL Service Transition
AXELOS Global Best Practice
Languages
- enEnglish
- teTelugu
- taTamil
Recommendations
Carolina escobar
UX Writer Conversacional SSR | UX Designer JRArgentina
Shauna mcnally scarnato
Multimedia Digital Producer. Emmy award-winning Television News Producer.Harrisburg, Pennsylvania, United States
Federico gerosa
Revenue operations analyst at CyberCube |ESCP|InsureTech|London, England, United Kingdom
Jamie smith
General Manager Operations and E-Commerce (Nolah)Denver Metropolitan Area
Margherita camilla guffanti
Msc in Architecture and Urban Design with a great passion for social/environmental sustainability an...Greater Milan Metropolitan Area
Agnes maipato monyeke
Developer at Britehouse Mobility | React.js, |React Native| Next.js,City of Johannesburg, Gauteng, South Africa
Athul sajeev
Chartered AccountantDubai, United Arab Emirates
Carlos pontoriero
Director Comercial | Consumo masivo | Estrategia Comercial | Liderazgo de Equipos | Gestión de proye...Argentina
Bernd mossböck
Area Manager at Dalux I MBA Candidate at University of St. GallenZürich, Zürich, Schweiz
Khushi chindaliya
Babson ’25 Global Scholar | DexSchool ‘19Wellesley Hills, Massachusetts, United States
Edwin ter elst
Vertegenwoordiger bij Profijt IsolatieGreater Enschede Area
Vishhal mongaal
Dynamic Sales Leader | Growth Strategist |Startup| New Business Development Expert|Pune, Maharashtra, India
Haitham belassi
HPHT Drilling Supervisor | Foreman at Saudi AramcoCairo, Egypt
Alsadeek ibraheem
Marketing specialist | Marketing strategy & Strategic Planning | Copywriterالاسماعيلية الاسماعيلية مصر
Bugrahan mert alpsar
R&D Electronics Hardware Engineer at Beko GlobalEskişehir, Türkiye
Stefan schmidt
Chief EngineerRanders, Central Denmark Region, Denmark
Jana staniševski
Jack-of-all-trades with a knack for keeping things interesting. 🎯Serbia
Natascha galvão
QA Manager/Technical Responsible at Eli Lilly and CompanySão Paulo, São Paulo, Brazil
Ashley nicholson 🇺🇸
Human Resources Manager at Cain PetroleumPortland, Oregon, United States
Eoghan newens-roche
Channel Development Manager at SkyLondon, England, United Kingdom
...