Avishek Mitra

Experience

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  Flipkart

  Jul 2011 - Jun 2013

  Executive

  • Enlisting popular new release titles in books and media category and taking care to make those live on the website, ensuring the proper relevant and accurate information. • Catalog development activities such as updating different bibliographic information like product image, product description, checking spelling errors and keeping all information correct and up to date on the website, also finding out the missing information from the website and arranging those from various sources. • Responsible for uploading the supplier’s current stock reports in the system, converting into the desirable format maintaining data accuracy like currency, ISBN, price etc. on daily basis to avoid customer order cancellation. • Work hand to hand with the books and media category Business Developers in many projects, taking care of the customer queries from different aspects coordinating with the customer service help-desk and also suggest effective product titles for merchandise planning to the merchandising team. • Prepare desirable catalog files of books and media category filling up with the information for most of the regional book suppliers in Bengali language and work on sourcing the quality images of the products with special attention to enlist on website. • Building relation with the vendors and keeping regular communication with the vendors on stock availability and resolving any catalog issues. Show less

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  Saitronics

  Aug 2013 - Aug 2014

  Merchandiser

  • Account on boarding, catalog listing, order management, ensuring day-to-day marketplace operations and providing support for the various renowned ecommerce website from backend for the products.• Responsible for market research on product pricing, product movement, competitors pricing & finding out interesting offers for customers.• Processing daily orders and managing the portal for matters related to payments, product uploads, changes to listings, stock updates, price update and promotions on regular basis.• Close monitoring on sales returns, resolves claims for customer returns cases through proper channel.• Customer interaction, resolving customer queries related to item delivery, return, replacement and product information. Show less

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  Flipkart

  Sept 2014 - Feb 2016

  Senior Executive

  • Closely monitoring proper inventory planning and ensuing orders are efficiently processed on day to day basis adhering to given timeline cut-offs as per company’s policy.• Accountable for ensuring inventory accuracy through proper cycle count.• Resolving external as well as internal customer escalations within given TAT.• Responsible for co-ordination with various departments viz Procurement, Reverse Logistics, Operations Development, Quality & Tech Team. • Responsible for periodic MIS reports, capacity planning, new category launch, damage liquidation and setting new process.• Responsible for implementation of company driven initiative 5S, Fish, F-drive,Kaizen & Lean. Show less

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  Snapdeal

  Apr 2016 - Mar 2017

  Supervisor

  • Ensure accurately receive all incoming RVP and RTO shipments, quality check and handover processes are executed in a timely and accurate manner.• Manage day-to-day QC center operations of Snapdeal. In scan shipment, qc check, packing, manifest and dispatch process of the QC center with a team of 65 employees.• Closely monitor qc process according to customer returns or rejections reason fulfilling qc parameters.• Ensure that incoming shipments are accept for proper reason, qc done with accuracy, adhere packing norms and finally manifested and handover to courier partner at day end.• Keep focusing improvement activities to ensure the highest possible quality. Regular basis QC audit, keep track on wrong product delivered cases, product mismatch cases. Show less

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  ElasticRun

  May 2017 - Apr 2018

  Team Leader

  Take care last mile delivery of Amazon catering 15 pin-codes of Howrah node. Responsible for overall hub operation, regional vendor on-boarding, facility payments, manpower hiring, cost control, co-ordination with client in every aspect of the performance growth and demand etc.

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  ProConnect Supply Chain Solutions Ltd

  Apr 2018 - Mar 2020

  Senior Executive

  Deputed at Flipkart Central Hub for FMCD large, taken care of day to day outbound operation and X-Dock movement of furniture category shipments movement to LM hub as well. Initially taken care of Myntra FDC Outbound, Inbound and Inventory operation.

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  Reliance Digital Retail Ltd.

  Apr 2020 - Jun 2022

  Assistant Manager

  Responsible for take care of E-commerce operation of Jio Mart Digital/Jio Mart Electronic and Reliance Digital.in B2C CDIT vertical orders.* Process owner for Sterling and SAP order Management System (OMS).* Responsible for safety, quality and productivity of the picking and packing process with zero defect.* Responsible for inventory management of packing material.* To plan manpower, material, infra/system and process as per the requirement.* Process adherence of E-commerce operation.* Review and evaluates performance of the courier partner.* Track the orders on a daily basis.* Co-ordinates with CRM for Delivery related issues resolution.* Accountable for online orders Delivery and related KPIs.* 100% Compliance to SOD/EOD activities like no stock in interim SLOC by EOD.* Return management for E-commerce.* Ensures POD management & VOC.* Ensures Dashboard KPIs for E-commerce function as per Targets. Show less

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  KD Supply Chain Solutions Pvt Ltd

  Jul 2022 - Feb 2024

  Assistant Manager

  * Responsible for Warehouse Operations.* Client Service.* Fullfill project target.* Team Management.* Process implementation through WMS.* Vendor management.* Cost control.* Inventory Management.* Coordination with higher management for achieving organisation goal.Manage 1 lakh sq ft warehouse having 10 lakh stock of a reputed apparel brand at Dhulagarh. Responsible for day to day order fulfilment on WMS, packing and distribution with a 100 team members. Coordination with higher management for achieving an organisation goal.• Collaborated with all stakeholder including client & vendors for effective service and throughput. • Regular reviews on monthly & weekly basis on achievement.• Monitoring correct inventory planning and ensuring orders are properly handled on a daily basis in accordance with the company's policy. • Responsible for inventory accuracy through regular cycle counting. Inventory space utilization. Monitoring SOH.• Evaluation of the warehouse process and offering adjustments to boost efficiency, save time, and reduce costs.• Defining, measuring and improving critical metrics such as dock-to-stock, urgent order processing, inventory correctness, fill rate.• Responsibilities entails Capacity planning, monitoring order cancellation and process development.• In charge of managing and evaluating 10 on-roll direct reportee and 95-100 off-role associates• Monitoring FC P&L and costs in accordance with budgeted figures. Show less

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  Blinkit

  Aug 2024 - Feb 2025

  Assistant Store Manager