Mohammed Morsy

Experience

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  D-Link

  Nov 2019 - May 2020

  ADSL Technical Support

  -Solving technical problems related to ADSL subscribers. -Following up with clients on live calls.-Maintaining customer's satisfaction.

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  GuestTek Interactive Entertainment Ltd.

  Jan 2021 - Sept 2022

  L2 NOC Specialist

  -Configure & Troubleshoot the Network Devices Like Routers (Cisco Routers), Switches (Cisco and HP switches), Access Points (HP,Cisco,Aruba), and Wireless Controllers(HP,Cisco Meraki, Aruba and Ruckus)-Implementing LAN technologies (VLAN, VTP, inter-VLAN routing,STP)-WAN technologies and Routing Protocols (RIP, EIGRP, OSPF)-Troubleshooting Network and guest issues on Linux based systems.-Troubleshooting Network issues on Cisco Meraki Cloud.-Troubleshooting IT & network problems for Guests and hotel staff.-Responsible for the implementation, testing, and training of new communication projects and initiatives.-Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN.-Researches new technologies in the areas of network security, network resiliency, network convergence and speed, network monitoring, and alerting.-Responsible for Dell Servers configuration and data backup.-Dealing with International Hospitality Corporates, Vendors, and Internet Service Providers. Show less

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  Orange Business Services

  Oct 2022 - now

  Network Acceleration & Optimization COE Engineer