Srividya PC

Experience

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  ABN AMRO Central Enterprise Services Pvt. Ltd. (A Subsidiary of ABN AMRO Bank)

  Jun 2005 - Jun 2008

  Officer, Trade Finance Operations, Chennai

   Sending MT 202 for overseas payments between financial institutions. Processing payment for currencies –USD, EUR, HKD, JPY, GBP & corresponding with overseas banks related to their incoming swifts.  Accurate and timely preparation of reports for audit and overall assessments. Learning of other products and be efficient back up for other departments. Making suggestions for improving procedures and process. Reporting to the management for any transactions related to compliance violations of anti money laundering policy. Commitment to national and international regulations, internal procedures. Training new joiners the systems and concepts of the entire process. Show less

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  Accenture

  Oct 2009 - Apr 2010

  ACCENTURE SERVICES PVT.LTD

   Delegating the tasks to the team on a daily basis Responsible for the supervision of 3 people within the department. Training new joiners the systems and concepts of the entire process. Preparing daily reports and coordinate with the onshore team on weekly basis Drafting scripts for customer conversations Coaching and giving feedback on the basis of evaluated calls Responsible for customer service for the client, duties included answering customer queries, problem solving and providing detailed information Expediting over due purchase order and ensuring timely delivery of the product Taking complete ownership, responsibilities and accountability for all aspects of a specific Supplier Monitor shipments to ensure that goods come in on time, and in the event of problems, trace shipments and follow up on undelivered goods Coordinating & expediting the Buyers for completion of Purchase orders with in Client SLA Handling vendor’s queries on a day to day basis and sort out issues related to expedition globally and reporting to the Head office at Canada on day to day basis Monitor shipments to ensure that goods come in on time, and in the event of problems, trace shipments and follow up on undelivered goods Show less

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  RBS Business Services Pvt Ltd

  Jun 2013 - Jul 2022

  Senior Process Associate- Control Testing Services

   Assist in building adequate controls in the process, highlight and fix process gaps if any Attend Close out Calls with the business team to discuss the failures found in the testing quarter Build adequate back up to ensure TAT and customer deliverables are met with as per SLA Completion of risk assessment Completion of Test Applicability Assessment (TAA) for all regions being on boarded, in conjunction with in-country team and to identify new tasks applicable for on boarding Conduct process reviews for all the regions on-boarded on a periodic basis and identify improvements Ensure all items discussed in PWG-Project Work group call are actioned on priority Ensure complete preparedness to every audit, ISO and BCM –Business Continuity Management tests as applicable Performing Test Quality Assessments for the existing controls to ensure effectiveness of AYIC testing Ensure no service complaints are raised Follow and adhere to efficient and effective operational controls, thereby enabling a positively influenced operational and regulatory risk culture Liaise with the stakeholder for sourcing test samples and timely updating of MI Maintenance of up to date DCFCL. All process related controls to be documented in the DCFCL Manage remote testing on boarding procedures and timelines in order to support internal customers Post submission of results, consolidating MI for the quarter Process Notes, Service Schedule and JML-(Joiner Mover Leaver) documents to be reviewed on a periodic basis and obtain sign off from business partners annually Provide effective support to stakeholders (business, 2LOD-Line of Defense, ORM, peer group) Submission of results on or before the agreed deadline Show less

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  Citi India

  Jul 2017 - now

  Supplier Oversight Senior Analyst