Sayan Roy Chowdhury

Experience

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  ITC Hotels

  Mar 2021 - May 2021

  Industrial Trainee Welcomhotel Kences Palm Beach Mahabalipuram

  During my tenure as an Industrial Trainee at Welcomhotel Kences Palm Beach, Mahabalipuram, I gained comprehensive experience by rotating through all four major departments: Front Office, Housekeeping, Food and Beverage Service, and Food Production. This training provided me with a well-rounded understanding of hotel operations and honed my skills in various aspects of hospitality management.Front Office:I assisted with guest check-ins and check-outs, handled reservations, and addressed guest inquiries and complaints.My role required excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.Housekeeping:I participated in maintaining cleanliness standards in guest rooms and public areas, ensuring the hotel met its high standards of hygiene.I also learned about inventory management for housekeeping supplies and the importance of time management in preparing rooms for new guests.Food and Beverage Service:I gained hands-on experience in restaurant and banquet operations, including taking orders, serving food and beverages, and ensuring guest satisfaction.This role taught me the importance of teamwork, efficiency, and maintaining a positive attitude under pressure.Food Production:I worked alongside the kitchen staff to prepare various dishes, gaining insight into food safety, hygiene practices, and culinary techniques.I developed an appreciation for the intricacies of menu planning, portion control, and the importance of presentation.Overall, my industrial training at Welcomhotel Kences Palm Beach equipped me with valuable skills and a deep understanding of the hospitality industry, preparing me for future roles in hotel management. The diverse experiences across departments have made me adaptable, detail-oriented, and committed to delivering exceptional guest experiences. Show less

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  Le Méridien Hotels & Resorts

  May 2022 - Jun 2022

  Hotel Operations Trainee

  During my tenure as a Hotel Operations Trainee at Le Meridien Chennai, I developed and demonstrated several key skills crucial for the role:1. Customer Service: - I excelled in delivering exceptional guest experiences, handling inquiries, and resolving complaints with professionalism and empathy. My ability to anticipate and meet guest needs ensured high levels of satisfaction and repeat business.2. Communication: - My strong verbal and written communication skills facilitated effective interactions with guests and team members. I consistently conveyed information clearly, fostering positive relationships and ensuring seamless operations across departments.3. Teamwork: - I adopted a collaborative approach to working with diverse teams in various departments, including Front Office, Housekeeping, Food and Beverage Service, and Food Production. I supported and motivated team members, contributing to a cohesive and efficient work environment.4. Problem-Solving: - I demonstrated a keen aptitude for identifying issues and implementing practical solutions promptly. My ability to remain calm under pressure and address challenges effectively ensured smooth operations and maintained high service standards.5. Time Management: - I efficiently managed my time to balance multiple tasks and responsibilities, prioritizing duties to ensure timely completion, especially during busy periods. My organizational skills helped maintain a high level of productivity and operational efficiency.These skills were instrumental in my ability to perform effectively as a Hotel Operations Trainee, contributing positively to the hospitality environment and preparing me for future roles in the industry. The comprehensive training across all major departments provided me with a well-rounded understanding of hotel operations and the necessary skills to excel in the field. Show less

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  Taco Bell India (Burman Hospitality)

  Nov 2022 - Jun 2023

  As a Shift Manager at Taco Bell India, my role encompasses a diverse range of responsibilities to ensure smooth operations and exceptional customer service during my shift. Here are my key duties and responsibilities:1. Team Leadership: I lead, motivate, and manage a team of crew members, ensuring they adhere to Taco Bell's standards and procedures. This involves training new employees, providing ongoing support, and conducting performance evaluations to maintain high team morale and efficiency.2. Operational Excellence: I oversee all aspects of restaurant operations during my shift, including food preparation, order accuracy, cleanliness, and inventory management. Ensuring the restaurant is always well-stocked and equipment is functioning correctly is critical to maintaining a seamless workflow.3. Customer Service: Delivering outstanding customer service is a top priority. I handle customer inquiries, resolve complaints, and ensure that every guest has a positive dining experience. This involves monitoring service speed and quality, especially during peak hours.4. Financial Management: I am responsible for cash handling, including counting cash drawers, making bank deposits, and maintaining accurate financial records. Additionally, I monitor sales, labor, and food costs to ensure we meet budgetary goals and optimize profitability.5. Health and Safety Compliance: Ensuring the restaurant complies with health and safety regulations is paramount. I conduct regular inspections to maintain hygiene standards, implement safety protocols, and ensure all team members are trained in proper food handling and safety procedures.6. Shift Scheduling and Planning: I create and manage shift schedules, ensuring adequate staffing levels to meet customer demand. Effective planning helps balance labor costs and ensures the team is well-prepared to handle busy periods. Show less

  • Management Trainee

    Jun 2022 - Jun 2023

  • Shift Manager

    Nov 2022 - Apr 2023