Aderayo Erukilede

Experience

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  Tycoons Project Limited

  Jan 2013 - Jan 2014

  Customer Service and Liason Officer

  •Sales and Marketing of Project Management Professionals • Coperates training and presentations• Development of training Materials • Responding to enquiries and requests

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  Konga Group

  Aug 2014 - Apr 2018

  • Build strong business relationships with franchises and other relevant bodies.• Evaluate market conditions and recommend strategies for franchise expansion• Conduct periodic audits of franchise operations and recommend areas of improvement, actingas a culture champion in the franchisees.• Provide franchises with guidance and training to ensure the highest levels of service delivery,quality, value and efficiency.• Monitor compliance within franchise businesses to ensure that organizational standards,policies and processes are met• Oversee the implementation and management of operational campaigns and special projects.• Lead and train the franchise partner’s employees to ensure high levels of service delivery,quality, value and efficiency• Develop new fulfillment locations and remodel existing ones.• Prepare monthly reports and metrics, highlighting trends, areas of interest and concerns.• Conduct periodic spot-checks on various franchise locations, resolving any issue that affectscompliance and productivity• Participate in Special Projects which impact on sales. Show less Just to mention a few:• Administration and facilitation of effective resolution of all delivery-related complaints and inquiries using customer resolution software• Support staff in resolving delivery complaints and ensuring set targets are met.• Provide performance reports in relation to all delivery complaints activities and resolution.• Maintained an efficient administration of complaints procedures in line with the company’s policy.• Investigate and reduce the frequency and severity of delivery risks that will lead to the loss of the company’s revenue and assets• Work closely with the Risk team to ensure orders with issues are investigated and resolved timely Show less Distribution and Logistics Managers (Transportation, distribution, logistics, Warehousing, Distribution requirements planning, Inventory management, Demand management and forecasting, Enterprise resources planning and manufacturing resource planning Security and hazardous materials regulations, Dispatching , Risk management, Warehouse management systems, Supply chain synchronization, Vendor managed inventory, International regulations, Locating facilities, Strategic sourcing and purchasing, Business and supply chain strategy},Operations Management (Operations strategy, Manufacturing process environments Standards (time measurement), Supply chain management, Process improvement and six sigma, Execution, planning, scheduling control, Lean management, Sustainability, Enabling technology application)Workplace and Leadership Competencies (Problem solving and decision making, Teamwork and collaboration, Accountability and responsibility, Customer focus (internal and external), Planning and organizing, Conflict management, Supporting and training staff) Show less • Processing of merchants orders• Scanning out processed merchants orders to the Distribution Centre• Taking stock of all processed merchant orders• Taking daily record of stock movement• Receiving calls from customers on complaints, request and enquries at the centre• Receiving and dispatching orders to dispatch men• Ensures orders are physically protected at the sorting centre• Ensure processes are followed as regards operational flows/matrix of orders issues resolution• To supervise loading process and sorting of orders into their various locations• Prepare daily report on all orders shipped to 3PLs.• Daily updates of activities of orders on Kollect. Show less

  • Franchise Business Partner (KOS LOGISTICS)

    Apr 2017 - Apr 2018

  • Resolution and Liason Specialist (Customer Service)

    Oct 2015 - Apr 2017

  • Operations Supervisor, K-express Logistics

    Feb 2015 - Sept 2015

  • Inventory Officer

    Aug 2014 - Feb 2015
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  Vitesse Networks

  Apr 2018 - Dec 2018

  Human Resource Assistant

  * Maintain digital and electronic records of employees.* Serve as point of contact with benefit vendors and administrators.* Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.* Maintain calendars of the HR management team.* Oversee the completion of compensation and benefit documentation.* Assist with performance management procedures.* Schedule meetings, interviews, HR events and maintain agendas.* Coordinate training sessions and seminars.* Perform orientations and update records of new staff.* Produce and submit reports on general HR activity. Show less

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  The Strategos Company

  Jan 2019 - Jan 2020

  Headhunter| Recruitment lead

  • Training Recruitment Consultants • Interfacing directly with Clients for staffing requirements; attending meetings and receiving briefs for various roles • Creating Job descriptions for various positions to be filled for Clients and delegation of specific tasks to recruitment team members• Ensuring compliance with terms and conditions of the recruitment process for Clients• Improving Turn Around Time (TAT) of the Recruitment process and ensuring the efficiency of the entire process• Conducting training for the recruitment team on recent trends, policies, and procedures to improve our recruitment process• Ensuring candidates' options presented to clients are in line with their diversity and inclusion policies• Design interview tools using Competency Based Interviews/Assessment Tools• Responsible for Executive Searches and headhunting within multinationals Show less

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  Rotation and Precision Machines Limited

  Jan 2020 - now

  Oversee an effective and efficient Group HR function aligned with RPM Group's strategic goals, Providing high-quality leadership and oversight on developing and delivering the group people strategy.Focus includes strategic organizational design in conjunction with executive management, recruitment and selection, salary and benefits management, employee relations, talent management and retention, performance management, change management, skills, and professional development, as well as the design and implementation of human resources policies and procedures.Rotation and Precision Machines Limited (www.rpm.com.ng)Contracting and Technical Services Limited (www.catsng.com)Retailing and Distribution Sercices Limited (www.rands.ng) Show less

  • Group Head, People and Culture

    Jan 2023 - now

  • Human Resource Manager

    Jan 2020 - Dec 2022