Experience

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  Branchburg family golf center

  Jan 2003 - Jan 2005

  Junior golf assistant

  Assisted owner and range pro with sales, special events, and facility maintenanceInstructed juniors and novices in basic golf skillsProvided customer service in person and through phone/email requests Warranty repair and distribution assistance

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  Home depot usa

  Jan 2005 - Jan 2008

  Customer service representative

  Managed sales, stock, merchandising and customer service in multiple departmentsFacilitated customer clinics, kids workshop, and special eventsDirected department in absence of Department SupervisorRecognized as Employee of the Month

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  Colonial center

  Jan 2005 - Jan 2008

  Assistant to the director

  Partnered with the Director of Indoor Sport Facility in the execution of events such as College basketball, concerts, hockey games and other family entertainmentDirected vendor set up and displayAssisted with Operations Management including maintenance and locker room prep

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  Wachovia call center

  Jan 2007 - Jan 2008

  Personal banker/ customer support specialist

  Handled high call volume and resolved customer inquiriesIssued refunds, explained fees and policiesOffered new product sales and upgrades to existing products and services Stephen T. Szabo

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  New jersey national golf club

  Jan 2008 - Jan 2011

  Pro shop manager

  Scheduled and monitored tee times for membersFacilitated tournaments, special events and new member orientation`Managed office functions including inventory, product placement and special orders

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  Baker & taylor

  Nov 2010 - Aug 2011

  Authorized E- Books for final sale Ensured all books met individual publisher standards Met deadlines and quality goalsOrganized and analyzed spreadsheets and error codesWorked with a team to write processes for validating content

  • Digital Media Analyst

    Nov 2010 - Aug 2011

  • Digital Media Analyst

    Nov 2010 - Aug 2011
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  Percepta

  Aug 2011 - Oct 2014

  Senior case specialist/ supervisor

  Provide assistance to customers Handle warranty and legal claims regarding their vehiclesDocument customer issues and complaintsManage data using multiple systemsManage work load and case distribution to employeesWork with local and regional managers to resolve casesWork with credit memos, check requests and other accounting requests Work as part of a team to provide fast and accurate resolutions to customer issues Supervise and support a team of 8 employeesHandle and resolve escalated calls and situationsInterview and help train new hires Show less

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  Jlr

  Aug 2011 - Oct 2014

  Senior case specialist/ supervisor
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  Reckitt

  Oct 2014 - now

  • Senior Specialist- Supervisor Call Center Operations

    Mar 2022 - now

  • Consumer Relations Specialist

    Oct 2014 - now