Experience

• 

  Shangri-la hotels and resorts

  Jun 2010 - Oct 2010

  Internship trainee

  Industrial Training

• 

  Shangri-la hotels and resorts

  Jun 2012 - Aug 2014

  - Contributed to the smooth and efficient running of all front desk operations, including check-in/check-out procedures- Resolved guest complaints, staff grievances, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality- Coordinated multiple routine activities with other work units/departments- Allocated duties and supervised subordinates to ensure smooth operations and guest satisfaction- Requisitioned, stored and maintained inventory of supplies and materials- Calculated payments received at end of the shift and reconciled total sales. Also, calculated foreign currency exchange- Maintained daily logs and completed any additional tasks Show less

  • Service Leader

    Mar 2014 - Aug 2014

  • Operational Trainee

    Jun 2012 - Mar 2014
• 

  Virendra plastics

  Sept 2014 - Feb 2021

  Operations manager

  - Oversee operational systems, processes and infrastructure while looking for opportunities of improvement and forecasting sales- Recruitment of staff and analyzing training needs/requirements- Manages day to day business operations while balancing the responsibilities of various business lines such as business analysis, vendor and risk management- Handle daily accounts and inventory management- Manage relationships with key operations vendors and negotiate lower pricing in order to generate best deals Show less

• 

  British council

  Mar 2021 - Jan 2022

  Test centre executive

  Earlier BCEESIPL, British Council (Now acquired by IDP Education India Pvt. Ltd.)- Responsible in delivering operational excellence in the delivery of IELTS examinations by forecasting count and processing data as per given TAT- Generation and upload of all candidate data through required Test Management software- Supervise Exams operations, logistics and exam delivery by supporting pre and post exams delivery from Hub Office- Co-ordinate first level communications with venue staff & examiners allocated at all Pan-India centres- Supervise Pan-India Test Centre Venues along with its dedicated staff, ensuring compliance are met and solve any vendor or test day related queries- Manage and provide monthly consolidated data to Finance department regarding the expenses of all the Test Centres- Manage and ensure all storage of exams material and information is secure, compliant and meets all procedures and policies Show less

• 

  Idp education ltd

  Jan 2022 - now

  - Joined the First Batch of Centralized Application Process team to handle Pan-India student applications for UK region- Assisted the upper management to have a successful start and smooth running of the CAP program- Trained and assisted other batches and ensured required KPI's were met accordingly and well before the deadline- Quality check all the applications before submissions and highlighted errors- Co-ordinate between counsellors and universities in order to get the applications processed at the earliest- Single handedly collated, maintained and update login data for Pan-India branches- Update all the data in the CRM as per the set hygiene- Participating in daily briefings with Pan-India Branch Managers to eliminate any gaps in the process Show less

  • Senior Process Specialist

    Jul 2023 - now

  • Process Specialist

    Jan 2022 - Jun 2023