Experience

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  Kansas state university

  Jan 1999 - Jan 2023

  ■ Generated 80% of one program’s $4M budget with relationships, persuasive storytelling, and involving outside stakeholders in vision. ■ Nationally recognized thought leader entrusted with the vision and operational plans for nearly $14M in philanthropic giving to launch ‘first of its kind’ programming in a grand experiment. ■ Helped outcompete 160 applicants for recognition in a national program driving market cache and revenue. ■ Increased customer retention 15.5% as well as success outcomes for historically challenged customer group. ■ Saved $250K in payroll while generating an additional $1.32M/year with reimagined customer support model. ■ Grew one program 925%, becoming a national model within the industry and consulting annually with at least 6 outside organizations providing benchmarking. ■ Uniquely increased 1st year customer base by 10% against a declining industry average and winning competitive recognition. ■ Launched internal public relations campaign for historically ignored shared services offerings and generated $60K/year in additional revenue. ■ Overcame historical reputation of providing customer support that was frustrating and confusing; created industry first support model with an unprecedented 98% engagement rate. ■ Built cross-functional buy-in and funding for support roles projected to help retain $400K annually in customer revenue while increasing customer impact.■ Scaled 8X and centralized support for a first-time customer program being duplicated across the industry. ■ Saved $70K/year in contract fees paying for customer ‘no show’ appointments with technological process and program changes. ■ Reputation for incredible leadership led to taskforce assignment to interim position to permanent selection for an organization wide role all within 10 months.■ Championed a well-respected academic coaching program that engages over 2K students annually, tripling student contact and demonstrating a .5-1.0 increase in GPA. Show less ■ Innovatively led a $40M budget and 300 employee team serving 5K users daily, included all business operations, facilities and capital projects, and coordination of dining and retail operations. ■ Took over a partnership program after 5 years of limping performance; executed a ‘listening tour’ that drove intentional shift in focus, 10X growth in partnerships, and 833% program growth. ■ Successfully landed additional contracts generating 25% of overall budget and built industry reputation for new customer acquisition.■ International recognition for industry impact as 1 of 3 finalists for global award from 17K association members.■ Built an internal marketing and communications team that generated national attention and improved high-level staff recruitment and retention.■ Wrote and submitted an RFP that won a $104M bond, the first time the state had issued such debt to a university, for the addition of 14 new housing buildings that were successful in meeting the national average of 90+% occupancy across an inventory of 5K beds.■ Assisted in the successful launch of a pilot ‘Office of First-generation Students’ that serves as a model for other institutions to this day and has shown to close the achievement gap between continuing generation students and first-generation students by 2%.■ Masterminded the growth of a women’s professional association group from 25 members to 2300 globally and opening doors for women in historically male dominated ‘Chief’ roles in student housing. ■ Redeployed 60% of time from administrative documentation to work that paired staff passion with work opportunities and generated reputation for quality of staff.■ Built high impact practices that drove 1st to 2nd year customer retention to the highest rate amongst regional competitors. Show less ■ Directed a $104M capital investment and redevelopment project from design and development through launch and opening while maintaining all current infrastructure still in operation.■ Incredible collaboration, political navigation, and deep empathy led to a 100% customer satisfaction rating with an unheard-of new development project that became a model across the country.■ Orchestrated a multi-site benchmarking tour in preparation for an 8-year building project that led to award winning outcomes.■ Built a culture of continuous improvement which contributed to customer satisfaction and allowed for rapid growth and retention; increased service offerings 5X and 2X number of customers served.■ Incredibly, delivered an on-time opening of 14 new buildings in a capital project serving 1K inhabitants with only 12 months to prepare. Show less

  • Assistant Vice Provost for Student Success

    Jan 2017 - Jan 2023

  • Associate Director Housing & Dining Services

    Jan 2007 - Jan 2017

  • Assistant Director Housing & Dining Services

    Jan 1999 - Jan 2007
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  Firstgen forward

  Jan 2023 - now

  As the Vice President of the FirstGen Forward Network, I lead our efforts in guiding member institutions to achieve their strategic goals through exceptional programmatic content delivery and a strong commitment to continuous improvement frameworks. My role involves:■ Lead a dynamic, remote team to develop and deliver high-impact content across multiple network offerings.■ Engaging closely with institutional and association partners to foster meaningful collaborations.■ Overseeing all aspects of programmatic content delivery, including Network meetings, workshops, and professional development initiatives.■ Monitor continuous improvement cycles and work with campus partners to ensure sustained institutional progress and success.■ Managing disseminating expert guidance and monthly consultative services to our Network institutions.■ Track institutional deliverables and engage with senior leaders to ensure seamless content delivery.■ Driving overall progress and the achievement of key milestones, ensuring that Network institutions continuously advance their objectives.■ Serving as a strategic partner to field development and engagement teams.■ Collaborating with the insights and impact team to analyze data, guide product development, and provide comprehensive education on using the Postsecondary Data Partnership.In this role, I am dedicated to ensuring the FirstGen Forward Network remains at the forefront of institutional success and innovation. Show less

  • Vice President FirstGen Forward Network

    Aug 2024 - now

  • Vice President

    Jun 2024 - Aug 2024

  • Assistant Vice President

    Jan 2023 - Jun 2024