Eugenia Marfuggi

Experience

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  BexB spa

  Oct 2004 - Dec 2009

  Team Leader for South Italy & Trader

  - Sales Team Management (5 people) - Responsible for the purchasing and sales departments of all the customers in southern Italy (B2B)- Supervision of sales and purchases (quotation, payment, orders, billing, doubts and problem solving) until the goods were delivered- Management of human resources and interviewers for the company

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  HAGAKURE

  Feb 2010 - Jul 2010

  Blogger for Voiello

  Blogger/Storyteller for the “Voiello” blog www.piacerevero.itThe project was developed during 6 months:- Write creative articles related to different recipes (eg recipe story)- Participate in fairs related to the food sector - Voiello brand ambassador

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  Mia Sposa Group Sas

  Feb 2010 - Oct 2013

  Business Development and Marketing Team Leader

  - Supervision of the commercial work (contacts and target companies)- Research of new national and international partners- Marketing team management (7 people)- Responsible for the national development of the magazine- Management of human resources

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  CPM Barcelona

  Jun 2014 - Oct 2015

  Customer Care Kellogg's and Pringles

  - Customer care for Italian customers of Kellogg's and Pringles Italia- Management of emails for the Italian/English market- Problem solving and management of particular cases- Contact with the different Kellogg's factories (UK/EU) for the management of particular cases- English market support (mail)

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  Skull Art

  Jan 2016 - May 2017

  Brand and Social Media Manager

  - Brand development- Definition of the marketing strategy- Realization of a guerrilla marketing plan- Choice of events (markets and fairs) where to participate- Writing and community management of the company's RRSS- Copies of all company communications- Organization of informative materials for events and fairs

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  Intercom Empresas

  Jul 2016 - Jan 2017

  Community Manager Italia

  In Intercom Empresas I worked in differents projects related to websites and blogs: Management, administration and moderation of the contents of the online community Creation of articles and newsletter Creation of contents and images for the RRSS Management of freelancers

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  Gotoclient

  Aug 2017 - Jan 2018

  Senior Sales & Motivation Manager

  Focus on increasing leads and converting them into customers: - Capture of potential customers in target for Gotoclient - Analysis of companies and search for new opportunities (cold calling)- Analysis of the needs, objectives, challenges and future plans of the companies in target - Planning strategies that adapt better to different sectors- Development of an action plan to convert leads into clientsAs Senior Sales my role also includes: - Management of the entire Account Manager team (6 people)- Monitoring of all opportunities & supervision and responsibility of achieving the team's objectives As a Motivation Manager my role includes:- Team management (motivation) both in the sales part and in the emotional part- Customer engagement - organization of events for the company- Human resources management Show less

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  Teleperformance

  Jan 2018 - now

  - Management and coordination of a team of 15 account strategists- Definition of the strategy and supervision of the team with coaching and mentoring activities to develop the team and market performance- Creation of weekly reports in order to review the KPIs with the team and stakeholders- Provide statistical and performance feedback to each team member - Conduct individual development for skill improvement- Support and drive a culture of team excellence. - Participate in the hiring of team staff conducting the last interview and taking the last decision- Keep the quality of the service high Show less

  • Cluster Manager UK Market

    Oct 2022 - now

  • Sales Team Leader

    Oct 2021 - Oct 2022

  • Google Ads Agency Account Manager - Google Marketing Solutions

    Feb 2019 - Oct 2021

  • Account Strategist - Google Ads

    Sept 2018 - Feb 2019

  • Agency Development Manager - Google Ads

    Jan 2018 - Aug 2018