Thenuka Arunashanthe

Experience

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  Tim Hortons

  Jan 2015 - Oct 2017

  Customer Service Representative

  • Served over 200 customers daily and guaranteed customer satisfaction• Supervised co-workers and ensured that customer service time targets were always met• Trained incoming employees with regards to organizational policies and strategies on how to maximize efficiency within the scope of their role

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  Long & McQuade Musical Instruments

  Aug 2015 - Sept 2015

  Summer Associate

  • Helped order products and replenish stock• Answered any questions from customers regarding products

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  Seva Food Bank

  Nov 2015 - Jul 2017

  Personal Shopper / Trainer

  • Dealt with all customers and answered any questions• Trained new volunteers

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  The Home Depot

  Oct 2017 - Jun 2018

  Sales Associate

  • Familiarized myself with over 300 products with regards to their features and optimal usage• Dealt with customer conflicts and worked with team to ensure task completion• Tailored product recommendations by gauging customer needs• Trained incoming associates on company regulations and product knowledge

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  Student Management Association

  Mar 2018 - Oct 2019

  Director Of Corporate Relations

  • Worked alongside a team to plan networking events, workshops and case competitions• Helped plan and execute the university’s first ever Financial Technology case competition • Acquired the largest sponsorships in SMA history, that aided the club fund various projects • Brought industry professionals on to the campus in order to provide students with valuable networking opportunities that will increase their knowledge of the industry• Oversaw/mentored a team of associates which helped SMA become the second largest student society on campus Show less

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  TD

  Jun 2018 - Jul 2020

  • Analyzed individual financial portfolios and formulate strategies to increase customer earnings• Evaluated various credit products and make recommendations based on customer needs• Focused on client experience in order to build long lasting relationships• Worked closely with Financial Advisors in order to meet quarterly sales targets • Processed 30+ customer transactions per hour with accuracy to avoid losses• Handled various financial transactions with appropriate due diligence to ensure compliance with the industry code of conduct, laws and regulations• Answered any questions regarding products and provided advice based on individual needs• Achieved all daily branch goals and worked with a team to ensure all quarterly branch goals were being met and exceeded

  • Personal Banking Associate

    Oct 2019 - Jul 2020

  • Customer Service Representative

    Jun 2018 - Oct 2019
• 

  DECA UTM

  Sept 2019 - Jul 2020

  Director of External Operations

  • Hosted a variety of case competitions involving topics such as marketing, consulting, accounting, strategy, finance etc.• Led a team of 5 associates • Responsible for industry outreach

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  Oracle

  Jul 2020 - now

  • Advise clients on how to customize NetSuite to meet specific business needs and optimize their processes• Work with developers to ensure smooth integration and configuration of third-party systems when necessary• Align client goals with the solutions delivered by the consulting team• Lead large-scale projects, ensuring they are completed on time, within budget, and meet client expectations• Manage and oversee the full project lifecycle from requirements gathering to final delivery and optimization Show less • Advised C-Suite Executives, management and department heads of small-mid sized businesses on how to utilize the Oracle NetSuite ERP software to improve business processes• Helped utilize and implement NetSuite's WMS Software to improve client warehouse operations• Successfully helped clients streamline and enhance business practices with the goal increasing overall annual revenue• Create custom workflows to automate manual processes such as product lot/bin allocation, cash sale transactions etc. Show less

  • Principal Consultant & Project Manager | Oracle NetSuite

    Jun 2023 - now

  • Senior Consultant & Project Manager | Oracle NetSuite

    Jul 2022 - Jun 2023

  • Staff Consultant | Oracle NetSuite

    Oct 2021 - Aug 2022

  • Associate Consultant | Oracle Netsuite

    Jul 2020 - Oct 2021