Eleanor Sprinkle

Experience

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  Bank of America

  Jan 2000 - Jan 2007

  Vice President, Manager, Consultant

  VP – Business Card Customer Service Unit Manager: 2005 – 2007Spearheaded Business Card Call Center operations while supervising 10 direct reports and 180 customer service representatives. Maintained service levels, ensured performance goals were met, and satisfied customer and shareholder goals. Maintained budget for human resources, campaign expenses, and associate recognition. Developed multi-level incentive plan for associates. In addition, created manager guide book supporting daily operations. AVP – Business Card Customer Service Team Manager: 2005Served as AVP driving operations as Business Card Customer Service Team Manager. Supervised daily management of 21 phone associates, including activities regarding performance to goal, attendance, career growth, coaching, and performance evaluation. Developed daily communication strategy to efficiently maintain team communication on process changes, daily performance statistics, upcoming events, and schedule changes.Officer – Operations Consultant: 2004 – 2005Provided global leadership and support for team of 16 Business Analysts across 31 call centers nationwide in this Officer – Operations Consultant position. Partnered with several U.S. Workforce Desks offering real-time staff recommendations; monitoring technology; and serving as communications hub. Served as main contact for business partners creating and improving processes to reach service-level goals. Additionally, led weekly conference calls with senior leaders determining strategies and various procedures. Show less

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  Better Business Bureau

  Aug 2007 - Nov 2016

  CEO/President, SVP Executive

  President / CEO: 2012 – 2016VP – Marketing & Communications: 2011 – 2012VP – Operations: 2007 – 2012As CEO, drove executive leadership, financial management, and human resources best practices. Led team launching fresh initiatives and improving processes to increase efficiency and community outreach. Communicated BBB initiatives to business owners and participated in regular media interviews. Coordinated all financial preparation for Board and associated committees. Developed strategic marketing plans focused on increasing growth. Managed all HR functions, including benefit enrollment, plan management, performance review processes and payroll. SVP of Marketplace Development: 2016In 2015, initiated and realized merger of three BBBs into an $11M Association with 14K members over 5.5 states and stayed on for another year to help build the community relations team. Supervised team responsible for all media interactions and various outreach programs. Supported each member with advice and training, and educated the public in smart buying techniques. Cultivated trust within the marketplace. Supported team in building standard operating procedures, cataloging storage system for easy reference, tracking results and facilitating a measurable impact within the business community. Show less

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  ASPCA

  Feb 2018 - now

  Vice President, ASPCA Spay/Neuter Alliance

  ASPCA Spay/Neuter Alliance has worked to provide a solution to pet overpopulation in Western North Carolina since 1994, and we continue to expand our reach nationally through spay/neuter training programs.Our 15 licensed veterinarians and 40 medical support staff are leaders in providing high-quality spay/neuter procedures and have been described as “setting the gold standard” across the nation by those who have trained with us. All of our veterinarians are compassionate animal lovers who have collectively performed hundreds of thousands of spay/neuter operations. At the ASPCA Spay/Neuter Alliance, your beloved pet is in safe, caring, and professional hands. Show less