Jessa Marie Dacillo

Experience

• 

  Aegis PeopleSupport Philippines Inc.

  Feb 2014 - Nov 2014

  Customer Service Representative
• 

  Teleperformance

  Feb 2015 - Apr 2016

  Worked for a Canadian Travel Agency called Voyages A la Carte. Used Amadeus as our main GDS Tool.Process Specialist and Operations Supervisor who handles ADMs, Client Escalations, Customer Escalations and Payouts/AEN.

  • Operations Supervisor

    May 2015 - Apr 2016

  • Subject Matter Expert

    Feb 2015 - May 2015
• 

  IGT Solutions

  Apr 2016 - May 2017

  Process Associate

  Worked for a Greek Travel Agency called E-Travel. Used dual GDS - Sabre and Amadeus. Started working as an agent and 3 months after, was tasked to function as SME/Process and GDS Specialist.

• 

  Casto Travel

  May 2017 - Mar 2019

  Corporate Travel Consultant

  Worked as a Corporate Travel Consultant for Balboa Travel - Afterhours Team and Daytime Team. Used dual GDS, both Sabre and Amadeus and services customers with complete package travel needs - flights, hotels, cars and rail.Also worked as a Corporate Travel Consultant for Vision Travel - a Canadian-Based Corporate Travel Agency. Functioned as an Afterhours agent, working on GDS Queues.

• 

  WNS Global Services

  Mar 2019 - now

  Expedia Chase Travel - Complex Air Team for Voice and Back Office Team.Expedia Super Agents and Expedia Non Lodging Voice Travel Leaders Corporate - Corporate Travel Back Office Team Supervisor

  • Deputy Manager

    May 2021 - now

  • Assistant Manager

    Mar 2019 - May 2021