Jessa Marie Dacillo

Jessa Marie Dacillo

Customer Service Representative

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location of Jessa Marie DacilloMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Deputy Manager | Operations Manager at WNS Global Services

  • Education

    • Far Eastern University

      2009 - 2013
      Bachelor of Science in Tourism Management Tourism and Travel Services Management

      Activities and Societies: FEU Dance Company

  • Experience

    • Aegis PeopleSupport Philippines Inc.

      Feb 2014 - Nov 2014
      Customer Service Representative
    • Teleperformance

      Feb 2015 - Apr 2016

      Worked for a Canadian Travel Agency called Voyages A la Carte. Used Amadeus as our main GDS Tool.Process Specialist and Operations Supervisor who handles ADMs, Client Escalations, Customer Escalations and Payouts/AEN.

      • Operations Supervisor

        May 2015 - Apr 2016
      • Subject Matter Expert

        Feb 2015 - May 2015
    • IGT Solutions

      Apr 2016 - May 2017
      Process Associate

      Worked for a Greek Travel Agency called E-Travel. Used dual GDS - Sabre and Amadeus. Started working as an agent and 3 months after, was tasked to function as SME/Process and GDS Specialist.

    • Casto Travel

      May 2017 - Mar 2019
      Corporate Travel Consultant

      Worked as a Corporate Travel Consultant for Balboa Travel - Afterhours Team and Daytime Team. Used dual GDS, both Sabre and Amadeus and services customers with complete package travel needs - flights, hotels, cars and rail.Also worked as a Corporate Travel Consultant for Vision Travel - a Canadian-Based Corporate Travel Agency. Functioned as an Afterhours agent, working on GDS Queues.

    • WNS Global Services

      Mar 2019 - now

      Expedia Chase Travel - Complex Air Team for Voice and Back Office Team.Expedia Super Agents and Expedia Non Lodging Voice Travel Leaders Corporate - Corporate Travel Back Office Team Supervisor

      • Deputy Manager

        May 2021 - now
      • Assistant Manager

        Mar 2019 - May 2021
  • Licenses & Certifications

    • TOPS

      Teleperformance Careers Philippines
    • Generative AI for Business Leaders

      LinkedIn
      Jul 2024
      View certificate certificate
    • TICO Travel Counsellor

      Travel Industry Council of Ontario (Ontario's Travel Regulator)
      Nov 2014
    • Travel Industry Council of Ontario

      Travel Industry Council of Ontario (Ontario's Travel Regulator)