SANTOSH KUMAR SRIVASTAVA

Experience

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  Air India Ltd

  Dec 2003 - Mar 2004

  Management TRAINEE

  Job outlineTraining Comprised of Record keeping of Air tickets, Airway bills, settlements of half/ full refunds, ACM, BDR, QSP for BSP settlements, Govt. of India Sales on exchange orders and making outstanding reports, Computer accounting on Air India software, data processing, drafting and Correspondence etc.

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  Indian Airlines LTD

  Apr 2004 - Sept 2005

  GROUP LEADER

  Job outline- Responsibility for taking calls directly from Passenger and travel agent.- Prepare Daily Call Report

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  Indian Airlines Limited

  Sept 2005 - Oct 2006

  SUB ASSISTANT

  Job OutlineBaggage handling / Baggage makeup, Basic of Trim and Load SheetResponsible to manage Boarding Gate , Transfer Desk, special handling, RAMP handling etc

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  Qatar Aviation Services

  Nov 2006 - Jul 2008

  Senior customer service agent

  Job OutlineResponsible for controlling of the departure activities like upgrade, downgrade, loading, offloading.Responsible for All departure and denied boarding, making FIM and rerouting itinerary of Passenger and make confirmation for onward flight. Sound Knowledge of Visa DocumentationResponsible for Staff Travel /Other Airlines like, Qatar Airways Gulf Air, Emirates, Oman Air, Pakistan Airlines, Iran Air, Shaheen Air, Egypt Air, Air Arabia, Etihad Airways. Responsible for managing Boarding Gate and transfer Desk. Show less

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  Kingfisher Airlines

  Feb 2009 - Jun 2013

  Guest Service Officer

  Job OutlineResponsible for Operations, maintaining the Log book Of Operations/Delay reason/Taking care of all three VHF/ Coordinating with SOCC, Bombay.Responsible for Ramp activities like-taking care of Arrival/departure of flight /Transit Flight/Special Handling/Uplifting of Cargo.Experience in Handling in Stretcher case/YP/UM/MEDA CASE/Ramp to Ramp Transfer.Handling Solely BMA inT3-Taking care of BRS Machine/BHS System.Handling 39 flights with 4500bags everyday in 10 hours shift/taking care all reports (baggage discrepancy report), taking care of international bags and the last minute baggage connection.Having good knowledge of connecting left behind baggage's to other connection/ airlines and inform station in advance for left behind baggage's.Having good communication between the department(GMR/Arinc) in down time situation and able to handle the critical situation like-industrial disruption(strike/system down(airline/BRS(arinc) or airport disruption(BHS-GMR ).Able to Provide Training to staff of BRS/BHS including BMA/Baggage services Show less

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  Serco

  May 2012 - May 2013

  Senior Consultant – Schedule Change and Ticketing

   Issuance of all kind of tickets. Issuing tickets which are rejected by ticketing robot.  Re-issuance of tickets and schedule change tickets, Re booking, manual tickets, Voiding of tickets, re validation of tickets.  Dealing with vendors (Airlines) and taking authority from airlines. Allocation of work for team members and Queue Log updating.

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  Qatar Aviation Services

  Jun 2013 - now

  o Delivered New Project for Radio Room Fits out a project for Customer Serviceo Delivered Q-Mobility (Radio Automation) Project for Customer service.o Liaison between QAS IT and planning management team.o Making SOP/standard for the Radio room .decision for threshold and maintains.o Handling Radio automation Project for QAS/Qatar Airways.o Handle the ISAGO audit for my team and finish the task before task end.o Supervise and lead the team to ensure that they deliver consistent customer services as per Customer service dept.o Directly responsible for overall supervision of the entire range of functions related to the smooth operation of flights on a day- to- day basiso Responsible for delegating and educating the policies lay by management and to ensure their follow-ups. o Delivering the daily briefing session with all my senior staff and GHA1.o Follow up the daily monitory grooming of the staff as per company standard and daily filling the checklist of Grooming.o Handling manpower shuffling from one allocation to 2nd allocation.o Handling the Team of 380 staff including Lead/Senior/GHA staffs in the different allocation.o Handling the all major training for porterage team and completing time. o Handling daily demand of passenger and making the plan for the shift. It is Implement to the team.o Handling the PRM department on their daily demands. Handling US Gates demand to provide the staff on time. Show less  Delivered New Project for Radio Room Fits out a project for Customer Service in May 2019. Delivered DITS project (radio Automation) for customer services, we did 360 radio from manual to systemize. In this project, I need to coordinate with QR IT/QAS IT/QAS PMO/QAS IT ASSET. We successfully launch the project in NOV 2017. Delivered briefing for customer services for Qas vision and mission briefing. Handle the ORAT briefing at the time of the old airport to the new airport transition in Doha, Qatar. Handle ISAGO AUDIT Briefings for Customer service, I Personally took the session for 350 staff. This Audit also did in AUG 2017. Handle ORAT team for RAMP side for Kingfisher DELHI in 2010 and set up the standard for Baggage services .here we moved from Terminal 1D to T3 2010, Handle the mega event QAS Day as event Coordinator for Company in 2017. Show less

  • ORAT

    Sept 2021 - now

  • Customer Service Supervisor

    Oct 2015 - Sept 2021

  • Project Coordinator for QAS CS

    Oct 2015 - Sept 2021

  • Lead Customer Service Agent – Passenger Services

    Jun 2013 - Oct 2015