Experience

• 

  South country co-op ltd.

  Jun 2008 - Aug 2012

  Grocery clerk/meat clerk
• 

  Bow river irrigation district

  May 2013 - Sept 2013

  General labourer

  General repair person. Learned to do just about anything: plumbing, painting, basic carpentry, etc.

• 

  Starbucks

  May 2014 - Jan 2017

  Coordinated with the store manager to facilitate the closing, relocation, and opening of a store in downtown Toronto. I actively guided employees through a period of drastic change, ensuring they felt supported and understood their role in the current and future success of the store. I oversaw the daily operations of a busy cafe, increasing speed and efficiency while prioritizing and elevating the customer experience.I took on increasing responsibilities and began to hone my abilities to analyze financial statements, KPIs, and company targets. Successfully creating and executing plans to close any gaps and take advantage of any opportunities. Worked across from the CN Tower, serving customers from all over the world. The language and diversity of our customers' experiences, and keeping them fed and caffeinated at the same time was exhilarating.

  • Assistant Store Manager

    Aug 2016 - Jan 2017

  • Shift Supervisor

    Feb 2015 - Aug 2016

  • Barista

    May 2014 - Aug 2015
• 

  Starbucks

  Apr 2018 - Feb 2021

  I turned around two severely underperforming store—each within less than a year's time—resulting in great improvements in nearly every KPI.I successfully integrated multiple skills (financial analysis, business forecasting, strategic planning, performance management, expense management, etc) to run a profitable and customer-focused business. I led my team to become part of the community, not just by working in it, but driving community engagement. Building community relationships with city officials, customers, vendors, fellow businesses, and most importantly our customers and neighbours. Show less

  • Store Manager

    Jan 2017 - Feb 2021

  • Dual Store Manager

    Apr 2018 - Nov 2018
• 

  Ecommerce

  Mar 2020 - Jan 2021

  Entrepreneur

  Owner and creator of an online store with $300 in weekly sales. Learned a lot in marketing and ecommerce.

• 

  Lcbo

  Apr 2021 - Aug 2021

  Customer service representative

  Providing knowledgeable and courteous service to the people of Ontario. Shipping/receiving in the warehouse and fulfilling all LCBO e-commerce orders for Ontario.Maintaining warehouse organization and stock.

• 

  Statistics canada | statistique canada

  Jun 2021 - Aug 2021

  Enumerator

  Assisting Canadians with completing their 2021 Census questionnaires. Following up by phone, letter, and in-person visits.

• 

  Eglinton-lawrence electoral district

  Aug 2021 - Oct 2021

  Parliamentary candidate

  built a team of volunteers to engage the electorate.

• 

  Shoppers drug mart

  Oct 2021 - Oct 2022

  Front store manager
• 

  Starbucks

  Oct 2022 - now

  Treasurer for the Disability Advocacy Network Partner NetworkAn internal Starbucks network centered around advocating for/listening to employees with hidden and visible disabilities leading and building a team of baristas to stellar customer connections and impressive results

  • Store Manager

    Jun 2024 - now

  • Treasurer

    Feb 2024 - now

  • Assistant Store Manager

    Oct 2023 - Jun 2024

  • Shift Supervisor

    Oct 2022 - Oct 2023