Experience

• 

  Synapsis colombia limitada

  Nov 2008 - Jan 2010

  Information technology support analyst

  Analyst / IT Support Technician• Installation and configuration of hardware, operating systems, applications and networks • Laptop verification and diagnosis regarding connection to wireless networks and mobile devices (G-Tran, Modems, Huawei) • Maximize the use of hardware and software through user training manuals, interpretation and concerns resolution • Specialized client support regarding optimum use of IT resources and services • Planning and implementation of maintenance and updating of hardware and software • Investigation, diagnosis and resolution of hardware and software failures • Interpretation of client requirements to provide specific solutions • Provision of support to IT Client projects • Administration and maintenance of IT area WEB applications • Managing purchases in the area and dealing with providers • Supervision of Help Desk operation Show less

• 

  Broadway computers

  Jul 2013 - Jan 2022

  Hardware technician

  Hardware Technician:• Determining software and hardware requirements to provide solutions to problems • Responding to inquiries about software and hardware problems and providing technical support • Adapting existing programs to meet users' requirements, providing formal and informal training to users where required • Downloading and Installing and appropriate software, providing infrastructure and application support and maintenance • Ensuring efficient use of applications and equipment • Implementing computer networks • Product testing and making appropriate modifications • Repairing and replacing the basic I/O device such as laptop’s screen, Keyboard, Touchpad, USB port and HDMI connection board • Internal electronic components replacement such as DC jack, Audio Chip and Video card chip replacing • Data storage rescue. Show less

• 

  Leidos australia

  Jan 2022 - now

  • System Administrator

    Mar 2025 - now

  • End User Support Specialist

    May 2023 - Apr 2025

  • IT Service Desk Analyst

    Jan 2022 - Apr 2023