Swarup Sen

Experience

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  Reliance Retail

  May 2018 - Jul 2018

  Project Intern

  I have worked over the project titled "understanding shopper behavior and evaluation of customer experience at selected stores of Reliance Retail" where I have used a structured questionnaire to obtain the required information and to access the customer satisfaction level in various Reliance outlets ( SMART, FOOTPRINT, TRENDS, JIO) over Dibrugarh location. I have used random sampling for my survey. later all the information were compiled to form a presentation report so that a proper strategy can be implemented over the product pricing, assortment, product quality, promotional offers etc in order to boost the business by achieving optimal customer satisfaction level. Show less

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  Zizery pvt ltd

  Jul 2019 - Jan 2020

  Team Leader

  Managing a team of 20 Telesales and service executive for ensuring lead generation and conversion to sales leading to revenue generation, segregating and assigning leads across the executives, ensuring that the monthly targets are achieved, Escalations management. Identifying and highlighting potential areas of process improvement to senior management.