Seama Yousaf

Experience

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  Marconi PLC

  Sept 2000 - Jan 2003

  Software Development Manager

  • Manage the on-going support and maintenance of build releases to the business• Writing of technical papers detailing changes required of Subsystem• Implementation and compilation of design in various languages• Investigate and solve problems found within the software and co-ordinate communications with IT specialists and business representatives to discuss feasibility of resolution• Knowledge and understanding gained in Telecommunication Networks, Signalling Methodologies, UNIX, ClearCase, Windows NT, Frontpage, SQL, and BT Coral Show less

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  Accenture

  Jan 2004 - now

  Programme Manager

  Overview of recent projects delivered:PROJECT: Major Government Programme.Process optimisation lead. Responsible for delivering Service Management Process Optimization.Defined detailed Process Document & flows and implementation.Acted as Service delivery lead for production and non prod environments.PROJECT: Major Telecommunications company Planned & managed entire service management programme of work. Aggressive timeline to deliver within 10 weeks. This involved building the necessary capabilities for the Service provisioning of a new client service desk in 3 locations. Recruiting & Setting up back office support (people enablement). Setting up the technology, connectivity and infrastructure to support the teams. Responsible for full service readiness, necessary tools and system accesses in place for hands on training and service delivery. Building the knowledge of the teams to transfer experience and procedures across internal external and 3rd party experts. PROJECT: Major Consumer Goods multinationalDeliver critical service transformation to drive immediate and longer term service enhancements through internal improvements and by identifying, scoping and delivering targeted improvement programmes. This involved reshaping of service models end to end and roll out end user support into a more enhanced and expanded support model whilst rolling out parallel improvements and maintaining quality of servicePROJECT: Internal BPO hosting and implementationManaging implementation of a Global Common Infrastructure Platform to deliver shared and discreet infrastructure services to various clients allowing each client to host shared applications. Cross client, global rollout of platform and applications occupying management of 15 regional teams transition of network infrastructure multiple cutovers and process roll out without loss of service. Show less

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  Defra

  Jan 2014 - Jan 2015

  Service improvement lead