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Zain C.

Zain C.

Student Clerk

Followers of Zain C.546 followers
location of Zain C.United States

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  • Timeline

  • About me

    Dedicated IT Support Professional with 2+ years of experience providing unforgettable experiences to clients while maintaining an addiction to learning Cloud technologies.

  • Education

    • Year Up

      2016 -
      Information Technology

      Collaborated in team oriented projectsLearned troubleshooting printers, Internet and Desktop Socializing and establishing personal brandCreated workbook in excel using macros and pivot tablesstrengthened public speaking capabilitiesLearned about office essentials

    • Apprentice Now

      2022 - 2022
      Infrastructure Support Specialist

    • Queens College

      2016 - 2023
      Bachelor’s Degree Economics

    • Queensborough Community College of The City University of New York (CUNY)

      2014 - 2016
      Associate’s Degree Business Administration and Management, General

      I learned how to interact with people that are/were persistently raising incorrect voices on the following:a. Racismb. Ethnic Discrimination I further learned to become more active towards my goals even though there are/will be obstacles but a smile can change a lot. As a student I learned about civil and criminal laws, my rights over other and their rights over me. In my finance class I learned savings can be hard but it is the best plan to survive during or when the times are hard… Show more I learned how to interact with people that are/were persistently raising incorrect voices on the following:a. Racismb. Ethnic Discrimination I further learned to become more active towards my goals even though there are/will be obstacles but a smile can change a lot. As a student I learned about civil and criminal laws, my rights over other and their rights over me. In my finance class I learned savings can be hard but it is the best plan to survive during or when the times are hard economically. Show less

  • Experience

    • LaGuardia Community College

      Apr 2011 - Feb 2012
      Student Clerk

      Customer serviceAlphabetical filingAnswering phonesCollaborate with co-workers to complete tasks effectively and efficientlyData entry and Clerical duties

    • LaGuardia Community College

      Nov 2013 - Mar 2014
      College Assistant

      Allocation of student filesActive customer serviceActive interaction with the management

    • Worldwide Flight Services (WFS)

      Feb 2014 - Jul 2014
      Ramp Coordinator

      Perform all aspects of airport operationsActive role in providing customer serviceData Entry and clerical dutiesEnsure operational needs are met, including catering, fuelling, and maintenance companiesActs as a company representative when assignedOffered efficient and professional customer service and resolved passenger problems as required

    • Year Up

      Jan 2016 - Oct 2016

      Support staff with daily task, such photo copying documents and organizing documentsCreate reports for hard drives using excel sheetDecommissioning laptops and desktop PC's Inventory managementScan new inventory into the internal system and create reportsSet up new client system for JPMC interns and employees Installed VDI, network system and wired clients stationsResolved incoming tickets, such as swapping Pc’s and installing new monitors

      • IT Intern

        Aug 2016 - Oct 2016

      • IT Student/Intern

        Jan 2016 - Oct 2016

    • Swissport

      Aug 2017 - Jan 2018
      Passenger Service Agent

      Managed airline reservations system and completed the airline inventory systemAbility to conceptualize, define and manage smaller, and independent projectsContrasted excellent work ethic and professional demeanor, communication skills, and positive attitude o Followed instructions and summarized details to the customer

    • NYC Department of Education

      Oct 2017 - Jan 2018
      Information Technology Intern

      Performed troubleshooting on Smartboard, iPad, Desktop, and MacsProvided software, hardware, and network configuration support Effectively prioritized incidents that impacted school

    • ABC Parts International

      Jul 2020 - Apr 2021
      Customer Service Representative

      Professionally handle incoming customer calls and email requests regarding account information as well as product questions and concernsEscalated customer billing issues with the accounting departmentProcessed customer returns and damaged goods within company policiesUpdated information in the customer software database during and after calls

    • Tech Mahindra

      Sept 2021 - Jan 2023
      Technical Support Specialist

      Managed inbound calls to support end users and vendors with password resets, inquiries, requests, and incident creation using ServiceNowManaged Active Directory, removed account locks from user's account, and checked user's group policies o Assisted Team lead with incidents, and coordinated incidents on Teams with L1 and L2 on issues raised as critical or escalated incidentsSupported users with Windows 7, Windows 10, and Mac OS and application issuesWorked remotely to deploy software using SCCM, and helped users with software or device troubleshooting Show less

    • System Soft Technologies

      Oct 2022 - Jan 2023
      Help Desk Technician

      Documented the nature of problems, researched solutions, and resolved issues or escalated to appropriate teamsProvided timely updates for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needsAssisted in configuring, troubleshooting, and managing redundant disk arrays in serversInteracted with internal and external support teams and third-party vendors to identify and correct core problemsSupported users with voice, WAN, LAN, PC, laptop, printer, password resets, and Dot Matrix printers Show less

    • Infosys BPM

      Jan 2023 - Feb 2024
      Senior Process Associate

      Accurately documented troubleshooting steps and solutions in the ServiceNow ticketing systemTo properly help users with their support needs, I have provided timely updates for technical support issues via phone, email, instant messaging, and remote assistance.Active Directory management by creating users, changing passwords, unlocking the user's account, and reviewing the user's group policies.Assisted the team lead with incidents and coordinated incidents with L1 and L2 teams on issues raised as serious or escalated events.Helped users with Windows 7, 10, and Mac OS application issues.Aided users with Microsoft 365 apps (Outlook, OneDrive, Microsoft Teams) swiftly and effectively.Utilized SCCM and Intune for device management, software deployment, and security.Assisted with network-related issues, including connectivity and basic network support. Show less

    • City of Richardson Texas

      Feb 2024 - now
      IT Support Specialist

  • Licenses & Certifications

    • AWS Cloud Practitioner Essentials Day

      Amazon Web Services (AWS)
      Mar 2023

    • INFRASTRUCTURE SUPPORT INTENSIVE- INFOSYS

      Apprentice Now
      Sept 2022

  • Volunteer Experience

    • CUNY Disaster Volunteer

      Issued by City University of New York on Oct 2012
      City University of New YorkAssociated with Zain C.