Ivan Mikhailov

Experience

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  Aleph Trade

  Jan 2007 - Sept 2007

  Junior System Administrator

  The company's workstation provisioning and management. Diagnostics and troubleshooting of computer software and hardware.

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  Russian academy of sciences A.N. Frumkin Institute of Physical Chemistry and Electrochemistry

  Jun 2007 - Apr 2015

  Lead Programmer

  Implementation and Maintenance of the organization's servers based on Linux, Solaris and Windows Operationsl Systems.Support for basic network services and corporate E-Mail system. Support for the organization's web server and web site.Maintenance for the organization's active network equipment.

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  Crechet Consulting

  Oct 2007 - Jul 2008

  Technical Support Engineer

  Deployment of corporate computer systems (workstations, servers) and local area network. Availability and performance monitoring and support.

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  Garant-Park-Internet

  Sept 2008 - Nov 2010

  System Administrator

  Implementation and support of IT shared hosting infrastructure based on Microsoft technologiesDevelopment and implementation of dedicated solutions for customers with special requirements (remote office type).Design and development of product demonstration solutions.

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  Omax Group

  Nov 2010 - Jan 2011

  Head of IT Administration and Support Group

  Planning and implementation of the company's IT infrastructure based on Microsoft and HP technologiesIT team management.

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  Microsoft Russia

  Jan 2011 - Apr 2012

  Premier Support Engineer

  Premier Customers support and consulting for Microsoft Platform technologies: Windows Server, Active Directory, System Center.

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  Microtest

  Jul 2012 - Jul 2013

  Lead Engineer

  Building private cloud and IT infrastructure solutions:Project evaluation and requirements analyses, preliminary design review, technical specifications development and analysis for business proposals (technical part).Critical design and architecture development, implementation and documentation. Software and hardware deployment on premises. Design and development of product demonstration solutions.

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  5-55 Group

  Dec 2013 - Oct 2015

  Systems Architect

  Public and hybrid clouds development, modernisation and operations management based on the the hoster's and a customer's datacentres:• evaluation, proofing, design, implementation and documentation of infrastructure and application IT solutions based on Microsoft and VMWare technologies and Intel servers stack;• technical team and project management (Tech Lead);• technical pre-sales assistance and consulting.

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  Serco

  Oct 2015 - Sept 2021

  An additional role at Serco as Service and Team Lead for Managed Services in the area of System Integration and Support, IT Operations and DevOps with a team of 5 persons and the following responsibilities.Operations management:• act as central body for the management and the delivery of IT tasks;• maximise productivity and service levels for the customer, communicate assignments, milestones and deadlines to the team, ensure that contractual KPIs are met;• apply best practices and implement operational process and improvements.People management:• manage and motivate the team performance, appraise and develop staff;• Participate in the recruitment process;• report and distribute management information highlighting areas for improvement and those of concern and opportunity to the management.Reporting and escalation management:• Enable a transparent view on the services through reporting mechanisms and Service status meetings, provide information for and participate in the Monthly Supplier Service Review;• Represent the team for all operational discussions;• Enable vertical communication (between different levels) and defines escalation structures within the determined scope of services;• Actively manage and progress the escalation process for all personnel issues when/if required. Show less An IT Expert in the Middleware team focused on Lifecycle Management for Windows Server based systems with Tomcat application servers, IIS web servers and MS SQL database servers with the particular roles and responsibilities:• evaluation, proofing, design, development, packaging and testing of standard IT service offerings with Middleware applications, including architectural patterns and security requirements in collaboration with Architecture and Information Security teams;• project and release management: planning, coordination, reporting for the deployment phases of Middleware IT services, such as preparation, acceptance, integration and roll-out to production systems in close cooperation with Operations team;• 3rd-level support, including monitoring, incident and problem management, as well as assisting 1st- and 2nd-level support staff;• maintaining technical and project documentation, including release plans, operational requirements, installation and operational procedures, as well as knowledge transfer sessions and presentations; Show less

  • Service Team Lead

    Jun 2018 - Sept 2021

  • Systems Engineer, IT Expert @ European Central Bank

    Oct 2015 - Sept 2021
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  Nordcloud, an IBM Company

  Oct 2021 - Jan 2022

  IT Architect

  An IT Expert in the Middleware team focused on Lifecycle Management for Windows Server based systems with Tomcat application servers, IIS web servers and MS SQL database servers with the particular roles and responsibilities: • evaluation, proofing, design, development, packaging and testing of standard IT service offerings with Middleware applications, including architectural patterns and security requirements in collaboration with Architecture and Information Security teams; • project and release management: planning, coordination, reporting for the deployment phases of Middleware IT services, such as preparation, acceptance, integration and roll-out to production systems in close cooperation with Operations team; • 3rd-level support, including monitoring, incident and problem management, as well as assisting 1st- and 2nd-level support staff; • maintaining technical and project documentation, including release plans, operational requirements, installation and operational procedures, as well as knowledge transfer sessions and presentations; Show less

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  Capgemini Deutschland GmbH

  Feb 2022 - now

  Senior Service Delivery Manager

  Service Delivery Manager currently leading a team of approximately 20 employees providing IT services to our clients in the area of Business Applications Support, Cloud Migration and Systems Integration, DevOps automation. Key Responsibilities include:Contract Management- Verifying and analyzing contracts during Sales-to-Delivery acceptance- End-to-end responsibility for the contract execution during the delivery phase, and for all contractual obligations and SLAs- Raising and managing changes to contracts as necessary.- Evaluating contract performance at the delivery completion stage.People Management- Developing role-based staffing requirements and defining organizational structure for service delivery. Participating in recruiting: interviewing and evaluation of candidates- Appointing staff for project/service roles. Creating work processes and schedules, managing assignments directly or through reporting line of team leads.- Performance evaluation and appraisals, people development and motivation.Risk Management- Identifying, classifying, and monitoring risks associated with contractual service delivery.- Developing, implementing and controlling risk mitigation plans.- Reporting to senior managementFinancial and Commercial Management- Budgeting, forecasting and financial reporting on contract performance- Managing relationships with subcontractors.- Managing invoicing to the clients and ensuring stable cash flow.Customer Relationship Management- Authority to represent our organisation in front of the clients within the scope of contracts- Identifying and actively promoting opportunities to expand business with the clients in cooperation with the sales department. Show less