Prashant Kumar Singh

Experience

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  Exlservice.com

  Dec 1999 - Apr 2003

  Customer Care Executive

  Company Description – EXL Service is a provider of decision analytics, operations management, outsourcing, business transformation and IT services. Responsibility - I was responsible for providing customer service to users of 1-800flowers.com. via email. Resolving customer queries through LivePerson chat Platform.Technology used – Windows, MS OFFICE

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  IBM Daksh

  May 2003 - Apr 2005

  Technical Support Specialist

  Company Description – The company offers services in process driven functions such as CRM, administration, human resources, finance, supply chain management, procurement.Responsibility - provided technical support to users of Quick books software over the phone,a) trouble shoot installation, printing, runtime issue identification, taking backup, building the data file, resolving customer issues through remote logging, resolved firewall issues while downloading and installing software releasesb) guiding the users how to use Quickbooks on complex topics like business forecasting and revenue rojections.,c) provided financial advice to customer on how to do account maintenance, passing journal entries etcTechnology used – Windows, Macintosh Show less

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  Mysoft AS

  Apr 2006 - Aug 2008

  Software Engineer

  Company Description – Mysoft Global is into software development and trainingResponsibility – developing web based applications including Creating web applications including a. creating a software to help in in the automation of the process of recovery of money from credit card defaulters. b. Creation of managers module for call management system, which was a software for automating of the process of entering the calls from the customers into the database. c. creating an interface for the users to login and view the issues that are currently open.Technology used - Core Java 5.0, Jsp, Servlets, MySQL, Tomcat Show less

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  Nucsoft

  Aug 2008 - Dec 2011

  Software Engineer

  Company Description – Nucsoft Limited provides focused end-to-end IT solutions to the Banking, Financial Services and Insurance’ industry sectors (BFSI)..Responsibility at client site (SBI Life)Implemented single signon for bank website. Created a webstore and developed the front end of a website using Compiere3.2.0 which is ERP software Technology used - Autosys, Oracle 11g, Jsp, Servlets, Compiere3.2.0, JBoss,

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  AurionPro Solutions Limited

  Jan 2012 - Dec 2013

  Principal Engineer

  Company Description – AurionPro is providing service to leading private banks like Kotak Mahindra, Axis Bank, etc through its statementing software. This software utilizes Inetsoft which is a business intelligence tool and is used for modeling the templates of bank statements..Responsibility at client site (Axis Bank, Kotak Mahindra Bank) –Implemented digital signature in Bank eStatements and password protected the statements and delivered the statements through email. Also implemented the digital signature in statements that are directly downloaded from the website. Also worked on security related issues of Tomcat serverTechnology used - Struts1.3, Javascript, Jsp, Oracle11g , Inetsoft (Reporting Tool), Tomcat, Show less

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  Servion Global Solutions

  Jul 2014 - Aug 2015

  Team Lead

  Company Description - Servion is providing Support for CRM software applications of Serco which include Inbound, Outbound, Email, KMS applications.Responsibility a. Replaced the existing java API in existing project with Aspose API and updated the project code. Removed existing bugs like preventing the software from accepting multiple clicks. Also the software was auto updating null in some fields with was removed.Technology used - Struts1.3, Javascript, Ajax, Jqgrid, Json, Jsp, Oracle, WebSphere, Weblogic Show less

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  Smarte Solutions

  Oct 2015 - Jun 2016

  Tech Lead

  Smarte Solutions are a one stop solutions for building relevant and accurate B2B contact databases and realtime actionable prospect intelligence.Responsibilitya. conceptualization, design, development of online application based on elastic search, which can quickly search through large data. b. Responsible for creating four search screens through which the search inputs were provided.Incorporated Elastic search in providing options to the business user based on input given. Also developed back end logic using groovy and grails for processing the request and creating the output.c. Worked involved using technologies like groovy on grails, elasticsearch, jQuery, Ajax, Java Show less

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  SysArc

  Nov 2020 - now

  Technical Lead

  1. Organization - Sysarc Infomatix Pvt LtdDesignation – Tech LeadDuration – Nov 2020 to September 2022Technology Used – Angular for front end, Spring Boot and Spring MVC WEB Services for back endCompany description – the company is servicing many Indian and foreign banks and designed its own product Lendperfect for providing loans like home loans, vehicle loans etc. I was responsible for developing various modules of the product like implementing captcha while logging in, modifying the customer details and loan details page, implemented process note functionality. Also cleared the database of unwanted fields. This was done in angular with Springboot as the backend. Also implemented Spring MVC web service for the national portal and created a web service for saving the mobile lead log into the database . Made changes in the lead generation module. Applied email alerts when loan application is forwarded between various departments. This was done in J2EE EJB. Show less