Charles Babu J

Experience

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  Satyam Computer Services Limited

  Apr 2000 - Feb 2001

  Telephone Console Operator

  Reporting to: Telecom Officer.Job Description/Relevant Skills:To check all lines; EPABX TATA TELECOM (Collaborated with OKI Japan) (console: 60 lines, 240 extensions and 10 U.S. lines linked via satellite).Conferencing 3-to-6 parties and forwarding the report to the supervisor.To ensure total satisfaction of clients who call and coordinate with various departments within the company towards client service.To ensure total satisfaction of clients who call from around the globe by connecting them to the concerned, or to their related projects.To open and sort all mails & Faxes, and route them to the concerned by mail through internet or intranet.Awarded “thrice the best operator of the month.” Show less

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  Saudi German Hospital

  Feb 2001 - Jan 2005

  Medical Transcriptionist, Secretary, Process Associate

  Transcribe (Phone-type/model: 730 Dictation systems, Philips) the radiology reports dictated by Radiologists (Reports: Conventional, C.T., Doppler, M.R.I, Nuclear Medicine & Ultrasound).Hand over list(s) of pending reports every week/fortnightly to the X-ray filing staff; for them to arrange with the radiologists to complete, and to keep updated.Analyze presentation of statistics (daily statistics, revenue per day/month, quarterly, half-yearly & yearly statistics, revenue/cases per department/doctor, comparative statistics & detailed study of the current with the previous year).Responsible for booking Chief of Radiology Dept’s daily office appointments as well as professional meetings and seminars.Providing constant flow of relevant information between The Chief and patients, and The Chief and other physicians.Maintained up-to-date literature files; interdepartmental meetings, departmental meetings according to ARAMCO standards.Served as liaison between The Chief and staff members; Reporting to: Medical Records Librarian.Job Description/Relevant Skills:Data entry of the discharged patients, chronological arrangement of the discharged patients’ files received from the wards.Typing discharge reports and finalizing it with the concerned doctor, and updating consistently.Handing over the company medical reports on weekly basis (outpatients & inpatients) to Accounts Receivable Department; for them to finalize transactions with related companies.Transcribing (Phone-type/model: 730 Dictation systems, Philips) the operation reports dictated or the written reports by the doctors in the operation theatre immediately after completion of each operation and follow-up to keeping them updated in a timely manner if incase any fail to report.Sending request to the doctors if any discharge reports are incomplete or for translation in Arabic, as some companies prefer the reports to be in Arabic.6. Innovators India Show less

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  Chinai Transcriptions Private Limited

  Feb 2005 - Feb 2006

  Transcriptionist

  Reporting to: Job ManagerJob Description/Relevant Skills:Transcribe audio files into documents with the use of Voice Player.To revise and quality check the documents.Upload the documents for the final quality Check to the US.5. Saudi German Hospitals Group (Kingdom of Saudi Arabia – Aseer)

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  Sutherland Global Services Private Limited

  Feb 2006 - Dec 2008

  Sr. Technical Support Executive Hyperion

  Subject matter Expert.Support Oriented.Escalation calls.Team Management.Internal Implementations, to maintain and sustain.

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  Allsec Technologies Limited

  Feb 2006 - Dec 2006

  Customer Support Officer

  Reporting to: Assistant Manager.Job Description/Relevant Skills:Working for USDirectory (Online Yellow Pages) by USDirectory, USA.Handling direct Campaigns\statistics to US customers.Maintaining end of day sales report for associates.Maintaining attendance for team associates.Quality Control management.Awarded “the best performer” once.Promoted to the pilot project in USD/SBC & AT&T.

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  Sutherland

  Dec 2006 - Dec 2008

  Sr. Technical Support Executive

  Team Lead; Having average knowledge on HFM Pre System11, Hyperion System11 Financial Management, Hyperion Reports, Shared Services, License Server, Workspace. Having knowledge on HFM Pre System9, Hyperion System9 Financial Management, Hyperion Reports, Shared Services, License Server, Workspace, External Configuration. Support for Installation, HFM Application, BI Plus Applications, Reports Designing & Trouble Shooting. Having a thorough knowledge on Installation, Configuration, Designing and Maintenance of Hyperion Enterprise (till latest version 6.5). Excellent understanding of Hyperion Enterprise Reporting, Retrieve, Autopilot, Ledgerlink and other Enterprise Add-ons (SmartView). Worked in IIS 6.0, Siebel, VMware, Citrix servers, implementation and maintenance of Windows 2000 and 2003 Networks with its inbuilt technologies like DNS, DHCP, ADS, etc. Handling a team of 4 members.**Achievements:Star of Oracle -Hyperion.The Trendsetter Oracle – Hyperion Show less

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  Oracle

  Dec 2008 - Feb 2016

  Reporting to: Manager.Job Description/Relevant skills:Excellent knowledge on HFM, FDM, Enterprise, System11x, System 9x, Shared Services, Workspace, Smartview.Support for Installation, HFM Application.Handling Escalations.Team Management, handling production down calls and collaborating with the development for product related BUGS or Enhancement requests.Knowledge Management and Presentation sessions related to the product.Excellent knowledge on Installation, Configuration, and Maintenance of Hyperion Enterprise 5x and 6x. EPM (HFM & FDM 11 versions). Excellent understanding of Hyperion Enterprise Reporting, Retrieve, Autopilot, Ledgerlink and other Enterprise Add-ons (SmartView). Worked in IIS 6.0, IIS 7, Siebel, VMware, Citrix servers, implementation and maintenance of Windows 2000, 2003 and 2008 Networks with its inbuilt technologies like DNS, DHCP, ADS, etc. **Achievements:Outstanding Contributor – FY2012 Q4 2012Spot Award FY12 Q2 2012Star Performer FY12 Q1 2012Outstanding Contributor – FY2009 Q2 2009Certifications: Oracle Hyperion Financial Management 11 Certified Implementation Specialist Show less

  • Principal Software Engineer

    Dec 2008 - Feb 2016

  • Senior Software Engineer

    Dec 2008 - Feb 2016
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  HCLTech

  Feb 2016 - now

  Technical Manager