Jennifer Best

Experience

• 

  Capital District YMCA

  Sept 2002 - Dec 2009

  Health and Safety Coordinator

  -Lifeguard-Swim Instructor- Lifeguard/CPR Instructor-Help run staff meetings and training for staff and the community- Serve as Director on Duty when needed

• 

  American Red Cross Eastern New York Region

  Jan 2006 - Jan 2015

  Health and Safety Instructor

  I taught health and safety courses such as Lifeguarding, Responding to Emergencies, CPR For the Professional Rescuer, Lay Responder CPR, First Aid, Oxygen Administration and Babysitting.

• 

  Nehealth

  Dec 2010 - Mar 2012

  Secretary

  -Answer multi-line phone-File-Draft weekly and monthly reports as needed- Assist customers with order pick-up- Other duties as assigned

• 

  Ellis Medicine

  Mar 2012 - Sept 2013

  Patient Services Coordinator

  Check patients in, prepare charts, schedule appointments, coordinate the scheduling of procedures outside the department, answer multi-line phone and other duties as assigned.

• 

  St. Peter's Health Partners

  Sept 2013 - May 2015

  Care Logistics System Administrator/ Application Analyst

  -Evaluate Care Logistics data and create ad hoc reports for multiple hospitals while reporting directly to senior leadership.-Work collaboratively with Care Logistics support staff to effectively troubleshoot software issues in a timely manner.-Facilitate the training of staff, clinician, and physician on several topics involving healthcare information technology.-Assume full responsibility in performing system upgrades and maintenance along with enhancement requests.-Serve as an integral member of the Care Coordination and IT teams while maintaining proactive involvement in the event of go-live sessions.-Play a key role as desktop support for members of the Care Coordination Department; as well as primary contact on all issues concerning Care Logistics while participating in three ongoing go-lives. Show less

• 

  Virginia Department of General Services

  May 2015 - now

  LIMS Quality Analyst

  -Work collaboratively with a team of developers and business analysts to support the Department of General Services, Division of Consolidated Laboratory Services (DCLS). -Provide analytic support, software quality assurance and implementation services for the lab’s core applications, including testing and validation of all application functionality and standards-based data exchange processes with external messaging partners.-Responsible for gathering business requirements, working with the development team to implement software solutions that meet the user’s requirements, developing user and system documentation, conducting user training and creating help guides. Show less