Zineb Kadri

Experience

• 

  Amadeus

  Oct 2011 - Oct 2016

  Business Analyst/Project manager

  • Acted as a business analyst and project manager, serving as the main point of contact for airline clients, addressing their needs with precision and clarity.• Managed client relationships, providing detailed responses to complex inquiries through thorough investigations, leading to high client satisfaction and confidence in the proposed solutions.• Key responsibilities included identifying appropriate stakeholders, rigorously planning and coordinating development and validation phases, facilitating discussions, and delivering detailed specification updates. Show less

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  SUPRALOG

  Oct 2011 - Jan 2018

  Business Analyst/Project Coordinator Consultant

  Contractor for Amadeus then Air France

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  Air France

  Oct 2016 - Jan 2018

  Agile project manager/ Business Analyst

  • Led a cross-functional team of 12 developers to design and implement the NDC API for offer messages, collaborating closely with the NDC Order team to ensure seamless integration.• Successfully scaled the team from 3 to 12 members within a few months, handling the entire recruitment process from selecting profiles to conducting interviews and onboarding new hires.• Served as the primary liaison for business stakeholders and internal teams, managing expectations, facilitating communication, and ensuring alignment with project goals.• Played a dual role as Scrum Master and Product Owner, guiding the team through Agile practices to ensure timely delivery of high-quality technical solutions during a transition to Safe Framework of the whole Digital department of AF/KLM Show less

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  Swiss International Air Lines

  Feb 2018 - now

  • Manage the NDC product's technical implementation, serving as the primary point of contact between business stakeholders and IT.• Collaborate closely with business units to identify strategic needs and establish priorities for new product features and enhancements.• Coordinate a global team of over 50 members, based in Miami, Berlin, Budapest, Bangalore and Zurich, through all phases of the product lifecycle from analysis and development to testing and deployment.• Oversee collaboration with an external IT provider, working with both LHG dedicated team and product managers from their core component teams to ensure successful delivery and integration.• Lead agile scrum teams to deliver high-quality features, ensuring that they meet both business expectations and technical standards. Show less • Led the implementation of NDC API across all Lufthansa Group airlines, acting as the IT lead for major integrations with OTAs (Online Travel Agencies) and GDS (Global Distribution System) Aggregators.• Managed end-to-end technical delivery, including presenting solutions to partners, aligning implementation requirements, and guiding projects from initial kick-off to successful go-live.• Played a key role in scaling the NDC department from a startup-like environment to a fully operational unit, growing the team from fewer than 10 members to over 50 professionals.• Led the Agile transformation initiative, transitioning from a Waterfall methodology to Scrum, enhancing team efficiency and project delivery.• Collaborated closely with an offshore testing team in India, revamping the regression testing process, and strengthening the team's capabilities to ensure higher quality releases. Show less

  • LHG NDC IT Senior product manager

    Jan 2019 - now

  • NDC IT Senior Project Leader

    Feb 2018 - Jan 2019