Ryan Truitt

Experience

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  DePauw University

  Jun 2001 - May 2003

  •Help students with programming problems and grade pre-lab assignments•Hold evening tutoring hours for students in need of extra help with programming •Network set-up and maintenance at the research house for the archaeological dig•Help faculty interact with databases of collected information and digital media•Create digital versions of 2D top plans of the dig site and work on converting 2D images to 3D •Network set-up and maintenance at the research house for the archaeological dig•Help faculty interact with databases of collected information and digital media•Create digital versions of 2D top plans of the dig site and work on converting 2D images to 3D

  • Computer Science Tutor

    Aug 2000 - May 2003

  • Student Researcher

    Jun 2002 - Jul 2002

  • Student Researcher

    Jun 2001 - Jul 2001
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  Ball State University

  Jul 2003 - Jul 2004

  Graduate Assistant

  •Technical Consultant for Teaching and Learning Conference 6 on Ball State University Campus April 9, 2004•Designing and updating department Web pages•Publishing an electronic newsletter about teaching and technology•Designing interactive applications for electronic kiosks•Researching Hardware and Software for use in the department•Labs Manager in charge of maintaining operation of computers

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  Independent Computer Consultants

  Sept 2004 - Mar 2006

  Computer Technician

  •Perform diagnostics on computers and suggest solutions to problems and perform work upon request•Help set up networks and systems at client sites and run the appropriate cabling for those networks•Repair and replace parts of computers as needed either in shop or at customer location•Consult with clients about new computer purchases •Build custom systems for clients according to required specifications•Troubleshoot client problems over the phone for both residential and corporate clients•Perform virus and spyware scans and removals when necessary Show less

• 

  Hargray Communications

  Mar 2006 - Jan 2022

  • Oversaw the initial phase of the Incumbent Copper Overbuild (ICO) project. Participated in RFP process, lab testing of selected vendor, network design, network implementation and maintenance and ongoing discussions about provisioning and troubleshooting• Support and implementation of access equipment in multiple new markets and acquisitions including configuration, upgrading and provisioning• Lab testing of new equipment and scenarios including new RG models and their software updates, configurations of speed and provisioning profiles for implementation and testing scenarios for customer deployment as well as duplicating and isolating issues reported in the field• Work closely with other colleagues and groups to provide solutions for existing scenarios as well as testing and implementation of new solutions like HALO Show less •Responsible for maintaining and troubleshooting Hargray’s copper networks including Calix ADSL2+/VDSL2 services across Calix B-Series equipment and Actelis Metro Ethernet services•Designed and implemented 10Gig backbone infrastructure to replace existing 1gig backbone for multiple Calix DSL rings; worked with multiple internal Hargray teams in addition to working with vendors and contractors to complete the project•Created documentation including network diagrams, provisioning guides and troubleshooting guides for Hargray’s DSL and Actelis networks to be used by Hargray's NOC and TAC groups for a better understanding of network layout•Manage relationships with both access platform vendors and modem vendors •Assisted with replacement of existing IPTV platform with Microsoft Mediaroom; performed initial lab trials across Calix DSL network, legacy Alloptic fiber network and Calix GPON networks to establish Hargray standards prior to platform deployment; Assisted with troubleshooting of the Mediaroom platform as well as the access networks during initial rollout•Worked with IT group to implement and verify flow through provisioning for HSD and IPTV DSL customers•Assisted with GPON conversions from older Alloptic fiber platform including business cases supporting the purchase of new equipment and configuring equipment•Assisted with launching 4 new remote offices by deploying Juniper MX routers and EX switches; performed software upgrades and applied initial configurations to hardware•Oversaw and performed hardware upgrades to existing Juniper core network including upgrades to power high capacity power supplies and upgrading SCB cards to SCBE•Assist with core provisioning for cell towers, metro-Ethernet circuits and DIA circuits•Responsible for troubleshooting network and customer issues as needed in the core and access networks Show less •Process internet, television and phone related troubles reported by customers, 1st level internet support, Hargray’s customer service department and Hargray management•Determine if issues require a field dispatch through troubleshooting with the customer and dispatch to appropriate groups•Help customers to troubleshoot / setup internet connections, email clients and home networks•Work with field technicians to isolate and resolve issues related to equipment or the network•Research products of interest to the company, such as routers and anti-virus software, and make suggestions to manager•Research and prepare documentation and instructions for Hargray products and programs•Train new technicians on the equipment and tools utilized by the Testboard and Tier 2 groups Show less

  • Sr. Network Engineer

    Sept 2015 - Jan 2022

  • Network Engineer

    Apr 2012 - Sept 2015

  • NOC Technician

    Aug 2011 - Apr 2012

  • Support Technician

    Mar 2006 - Aug 2011
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  Clearwave Fiber

  Jan 2022 - now

  Leads the design and maintenance of the Clearwave Fiber access network infrastructure using the latest technologies, develops internal processes for the deployment of these technologies, while providing leadership to our technical staff. Works in a team environment to develop and manage our Access Network and ISP services focusing on reliability, performance and security. •Evaluate new and existing technology both with Vendors and internal teams for implementation in the new combined Hargray/Clearwave network and make recommendations for best practices•Assist with plans to separate portions of legacy Hargray network and merge it into the new Clearwave Fiber network•Assist in transition meetings and details for both Clearwave Fiber/Hargray and CableOne/Hargray

  • Manager Access Engineering

    Aug 2022 - now

  • Sr Access Architect

    Jan 2022 - Aug 2022