
Mostafa Khattab
Software Support Engineer

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About me
Technical Product Manager | Expert in Agile Product Development, EdTech, Cross-Functional Collaboration, and Data-Driven Decision Making | Quality Management Specialist at MIS
Education

Egyptian E-Learning University
2017 - 2019Master's degree Educational Studies
Faculty of Educational Studies
2013 - 2015Elearning P.G. Diploma
Banha university
2001 - 2004Bachelor’s Degree
Cairo University
2020 - 2021Professional Graduate Studies Diploma Computer Software Engineering Excellent
Experience

Erada Advanced Projects Co. Ltd.,
Jul 2008 - Aug 2012Software Support Engineer
Naseej
Aug 2012 - Feb 2024❖ Defining and prioritizing product features (Admission System) and requirements based on market research, customer feedback, and business goals.❖ Collaborating with cross-functional teams including designers, engineers, and business stakeholders to ensure that products are delivered on time, within budget, and with high quality.❖ Tracking product performance and making data-driven decisions to optimize product features and improve user engagement.❖ Communicating with stakeholders at all levels of the organization to provide updates on product status, solicit feedback, and resolve issues.❖ Work closely with the development team to design and develop systems that meet the needs of the organization. This includes identifying technical requirements, developing architecture plans, and creating system designs that meet performance, scalability, and security standards. Show less ❖ Developed and Optimized Complex Database Queries: Successfully designed and executed complex SQL queries to extract, manipulate, and analyze large datasets from relational databases. This involved optimizing query performance, indexing, and restructuring database schemas to enhance data retrieval efficiency.❖ Data Integration: Managed seamless integration of data from multiple sources, including RESTful APIs and data files (CSV, JSON, XML). Developed automated ETL (Extract, Transform, Load) processes to ensure accurate and timely data flow between systems.❖ Oversaw and guided the implementation team in charge of deploying the SABA system across multiple companies, including ACWAPOWER, Naseej, STC, Aldar, and STC Academy, while managing the technical integration with other Systems.❖ Provided technical support to end-users, troubleshot system issues, and provided recommendations for resolving technical problems.❖ Work with cross-functional teams, including developers, business analysts, and project managers, to identify and resolve technical issues, provide guidance on system architecture and design, and ensure the successful delivery of projects.❖ Collaborated with the implementation team to introduce the MEDAD (based on Moodle) system at TVTC, SACO, Shaqra University, and SPL.❖ Managing all technical and functional administration aspects of the eLearn system including infrastructure, integration with the backend Student information system, and university directory services❖ Working with the implementation team for the eLearn system at Umm Al-Qura University, an integrated learning management platform (D2L))that braved the road for a university-wide adoption of eLearning. Show less
Product Owner
Jan 2022 - Feb 2024Senior eLearning Specialist
Aug 2012 - Jan 2022

T2
Feb 2024 - Nov 2024Technical Product Manager❖ Analyze customer needs and make them into requirements. ❖ Helping in creating and managing the Product Roadmap. ❖ Managing the product sprints, deployment process, and the releases. ❖ Prioritize and manage the technical activities and debts.❖ Making demos and answering questions related to the product and its capabilities

MIS - Al Moammar Information Systems Co.
Oct 2024 - nowQuality Management Specialist
Licenses & Certifications
- View certificate

Developing Managers in Organizations
LinkedInJan 2020 - View certificate

Learning Data Governance
LinkedInApr 2020 - View certificate

Higher Ed Guide for the Corporate Community
EDUCAUSEFeb 2023 
SC - Mastery Certificate of System Administration
Saba SoftwareAug 2020- View certificate

Improve Your Problem-Solving Skills
LinkedInApr 2020 - View certificate

Become an L&D Professional
LinkedInFeb 2020 
Saba Cloud Mastery Certificate of Learning Administration
Saba SoftwareSept 2020
Languages
- enEnglish
- arArabic
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