Shamra Gibson

Experience

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  Dolan Information Services

  Jun 1998 - Dec 2002

  Server Administrator

  • Performed backup and recovery of servers as needed.• Maintained hot site backup and performed recovery tests as needed.• Patched and maintained operations equipment.• Installed, configured, and supported enterprise servers.• Troubleshoot and resolve complex issues within server environment.• Followed change management process and procedures for changes within the server environment.• Developed strategies for server upgrades.• Monitored server environment issues. Show less

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  Oklahoma Department of Human Services

  Dec 2002 - Mar 2007

  Enterprise Systems Administrator

  • Exchange Administration in Exchange 2000 with a migration to Exchange 2003• Enterprise Server Administration which included Windows 2003 clustering for Exchange and SQL Services• Installed, configured, and supported enterprise servers.• Troubleshoot and resolve complex issues within server environment.• Followed change management process and procedures for changes within the server environment.• Developed strategies for server upgrades.• Monitored server environment issues. • Performed backup and recovery of servers as needed. Show less

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  City of Oklahoma City

  Mar 2007 - Feb 2020

  Enterprise Infrastructure Manager

  • Visionary leader with critical technical aptitude that uses industry best practices, and constantly focusing on functional efficiency and cost effectiveness. • Architect solutions for the various Information Technology initiatives throughout the City of Oklahoma City • Strategic design, implementation and managing the day to day operations of City of Oklahoma City’s Enterprise Server Infrastructure • Exceptional analytical, conceptual, and problem-solving abilities • Extensive experience in Program Management • Architectural and technical expertise in the following areas: Private/Hybrid/Publics cloud configurations, migrations, and best practices Microsoft Windows, Client and Server, Hyper-V, Azure Stack Azure subscription planning and network architectures Azure Active Directory and cloud identity Modern Management for client devices with Azure ADS, Intune, and Configuration Manager Management of on-prem servers with Azure services such as Azure Monitoring, Sentinel and Azure ATP Show less

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  Microsoft

  Feb 2020 - now

  Delivering a connected customer experience by partnering with customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloadsService Delivery Manager focusing on accelerating customer value, and digital transformation Defining outcomes to improve customer health, performance, and business capability of the prioritized workloads to drive customer valueDelivery of proactive and reactive services to enable Customer Cloud Transformation Show less

  • Customer Success Account Manager

    Jul 2020 - now

  • Technical Account Manager

    Feb 2020 - Jul 2020