Kavindu Githsara Kiriarachchi

Experience

• 

  Variosystems

  Aug 2017 - Jun 2018

  Information Technology Trainee

  • Developed and Maintained the E Commerce Site• CRM Integration, Web plugin Integration and Payment Gateway Integration• Graphic Design and Video Editing• Ran Digital Marketing Campaigns (Facebook & Instagram)• Google Ads configuration and Google Analytics configuration• Windows Desktop Management and Hardware Repairing• Handling customer tickets online• Handle All the Admin Duties

• 

  Bakers Heart Pte Ltd

  Jul 2018 - Feb 2019

  Information Technology Assistant

  • Developed and Maintained the E Commerce Site• CRM Integration, Web plugin Integration and Payment Gateway Integration• Graphic Design and Video Editing• Ran Digital Marketing Campaigns (Facebook & Instagram)• Google Ads configuration and Google Analytics configuration• Windows Desktop Management and Hardware Repairing• Handling customer tickets online• Handle All the Admin Duties

• 

  Xi3 Consulting Pte Ltd

  Mar 2019 - now

  • Providing 1st level IT Support to Clients and Staff.• Configuration and Maintaining the Infusionsoft CRM. (Customer Relationship Management)• Customize the CRM system for automations and Creating Reports• Handling cloud technologies in IAAS, PAAS, SAAS. (Azure AD and O365)• Lead the Online Learning & Learning Management System. (LMS)• Lead the Online Examination System as Global Admin. (Creating Exams, Automating the process and Online Proctoring Handling)• Working as a Digital Marketing Advisor. Created extensive marketing campaigns spanning email, Facebook, and native Google ads.• Developed materials for marketing including content for websites, social media pages, brochures and newsletters.• Web developing using WordPress. Handle web tools (Online Store, Payment Gateways, SEO, Content Writing)• Windows XP, 7, 8,10 and 11 PC Configuration and Setting up.• Disassembled computer systems to perform major rebuilds and repairs.• Assisted clients with diagnosis of software, hardware and network issues and concerns.• Setting Up and Configuration of Collaboration tools. (MS Teams, Zoom, Dropbox, Google Drive, MS 365)• Internet Research and Database Management. (Data Researching and Data Entry)• Handling Malware awareness Programs.• Trained, coached, and supervised new staff members.• Handled customer complaints with empathy and composure. Show less

  • Senior System Specialist

    Jul 2023 - now

  • Technical System Specialist

    Mar 2019 - Oct 2023