
Alistair Scott
Customer Care Executive

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About me
Brand Manager at EGMA
Education

Milnerton High School
1995 - 1999Activities and Societies: Cricket 1st Team and Second Team Hockey Captain Biology ScienceGeographyBusiness EconomicsEnglish Afrikaans

Varsity College
2000 - 2001A+ Computer ScienceA+ Course
Experience

Pick & Pay
Jan 2000 - Dec 2001Customer Care ExecutiveCustomer care & administrative operator for pick & pay go banking - retail sales within finance sector.

Car Radio Systems
Jan 2002 - Dec 2013* Directing and co-ordinating all activities to ensure work optimisation. * Development and implementation of sales strategy according to expected deliverables.* Managing profitability * Determine personnel and organizational structure requirements, including recruitment, training, development and performance management,* Manage the movements of goods in and out of the workshop to optimally manage inventory.* Take responsibility for all relevant automotive compliance requirements, in accordance with brand standardisations. * Maintain the operation’s creative spirit and ensure that customer expectations are met.* Authorised dealer for Ford. * Preferred dealer for Nissan & Toyota.* One of four Authorised Dealer for Rockford Fosgate audiophile systems. Show less * Assisting the team with servicing and relationship management of new and exsisting clients. * Proactively developing strategic action plans. * Liaising within Management to employ a structured sales channel * Develop new business processes with Management to secure new business for the company. * Conducting annual client care audits. * Managing the profitability of clients in collaboration with the rest of the company. * Facilitating strategic client forums internally and externally.* Building strategic client relationships at a decision making level with corporate dealerships. * Maintaining strategic client relationships and generating trust and credibility with key decision makers. * Contributing to client relationship management to promote Car Radio Systems as the preferred partner to Ford, Nissan & Toyota. Show less
Branch Manager
Aug 2008 - Dec 2013Key Account Manager
Jan 2002 - Jul 2008

EGMA
Mar 2014 - nowBrand Manager* Manage brand trade to wholesale clients/ partners. * Management of Clients SKUs and replenishment of stock.* Responsible for driving the brand awareness and sales.* Working closely with marketing department to develop and execute strategies in accordance with international standards and brands strategic directions.* Build on existing and new key retail accounts throughout the UAE through effective business development activities and client relationship management.* Negotiation of terms of sale & credit terms. * Responsible for returns on brands, margins & volume.* Management of wholesale partners stock ordering, allocation & logistics. * Primary point of contact for all product / merchandise related issues or queries for Eyewear. * Working with the international brand head offices on brand standards across wholesale partners in the UAE.* Managing branding and visual POS items to facilitate and drive sales in retail stores. * Assessment of competitor analysis and distribution for Market Intelligence. * Managing brands such as: Rodenstock, Porsche Design, Mercedes Benz, Jill Sanders, Julbo.* Implementation of brand awareness campaigns. Management of 360 operations for events. Show less
Licenses & Certifications

A++
Languages
- enEnglish
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