Jordan Hensley, CSW

Experience

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  Darden Restaurants

  Aug 2008 - May 2010

  Hostess

  • Greeted and seated customers quickly and efficiently• Ensured wait staff had equal and continuous coverage • Assisted wait staff during peak hours and/or during hostess’ down times• Added personal touch by visiting tables during customer’s visit

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  ARAMARK

  Sept 2010 - Oct 2012

  Extern and Head Server

  • Organized events and led staff throughout planning and execution of events • Ensured supplies were in order for events on and off campus• Assembled buffet for event and adjusted as needed• Served clients and ensure special requests were met

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  Salisbury Country Club

  May 2011 - Aug 2011

  Server/Event Coordinator

  • Collaborated with Banquet Manager to train staff o Created training manual for wait staff o Built recognition program to incent staff• Partnered with event staff to create and manage events. Examples include but not limited to: o Banquets o Weddings o Holiday Parties o Special Events• Created personal relationships with members to ensure each interaction was tailored to impress• Adjusted daily to meet the needs of the club’s exclusive membership

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  Dave's Downtown Taverna

  Jan 2012 - Oct 2012

  Server

  • Collaborate and partner with coworkers and management to get various tasks completed• Build relationships with customers to ensure exceptional service and repeat business• Represent establishment through professionalism and job knowledge

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  Porters Neck Country Club

  May 2013 - Jul 2014

  Intern

  • Build relationships with members to ensure that each visit was as comfortable and welcoming as the last• Partnered with leadership to learn and develop my event management skills• Collaborated with fellow employees to promote a better working environment

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  Chimney Rock Winery

  Aug 2014 - Mar 2015

  Wine Educator

  I worked with a team everyday to educate guests about the history wine, the vineyard and the estate grown wines. It was our job to properly market and sell the wine to incoming guests.

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  T-Vine Winery and Tank Garage Winery

  Mar 2015 - Dec 2016

  Wine Associate

  Worked one on one with guests to ensure they had an enjoyable experience at both locations while enjoying incredible wine. I created a fun atmosphere where people walked away feeling more knowledgable about the wine they drank, the industry and the winery.

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  Au Pair

  Jul 2017 - Sept 2017

  Au Pair

  Taking time out of my busy travels to slow down and insert myself into an Italian family. I hope to learn the language, culture and lifestyle to better equip myself for life. Day to day, I look after two beautiful children, and my primary function is to help them learn and improve their English skills.

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  Alexander Vineyards

  Feb 2018 - now

  Tasting Room Manager