Jake Young

Experience

• 

  Theta Chi Fraternity

  Mar 2015 - Jun 2017

  Managing the internalities of the Alpha Sigma Chapter at the University of Oregon as well as assisting the President, and participating in executive decisions. Managing the finances of the fraternity. This includes maintaining income and budgeting expenses.

  • Marshal

    Nov 2016 - Jun 2017

  • Vice President

    Nov 2015 - Nov 2016

  • Treasurer

    Mar 2015 - Oct 2015
• 

  National Monitoring Center

  Jul 2016 - Sept 2016

  First Team Agent

  First response to monitor security alarms for homes and businesses

• 

  Amica Insurance

  Sept 2017 - Jan 2020

  - Achieved results through leadership - Coached a team of Sales Representatives to successfully meet their performance objectives- Recruited, developed, and retained frontline staff- Assessed new business applications and complex files for risk selection- Worked closely with frontline staff to resolve inquiries related to customer service - Conducted trainings of products, services, systems, and workflows

  • Field Recruiter

    Jul 2019 - Jan 2020

  • Account Manager

    Mar 2018 - Jan 2020

  • Associate Account Manager

    Sept 2017 - Mar 2018
• 

  EarnIn

  Apr 2024 - now

  Member Experience Associate

  As a member of the Customer Experience (CX) benchmark team, I set the standard for exceptional customer interactions. I work closely with the product team to provide feedback on new CX systems and tools, ensuring efficient and effective handling of complex customer issues.