Dana Siminitchi

Experience

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  Self Employed

  Jul 2014 - Jan 2019

  Entrepreneurship

  Launched and managed several online retail shops mainly factoring accessories, clothes (handmade lingerie), handmade gifts.

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  Flothemes

  Nov 2018 - Feb 2019

  Customer Service Representative
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  Freelancer.com

  Dec 2018 - Nov 2019

  Web Specialist

  Mainly focused on creating custom websites on Squarespace and WordPress.

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  Flothemes (acquired by Pixieset)

  Aug 2019 - Mar 2023

  As a Support Operations and Communication manager, I oversaw a team of 8-12 front-line Technical Support Agents, developed in-house projects for support system enhancement and product improvement through data analysis, and executed an efficient support strategy. My approach is data-driven and user-focused, resulting in substantial achievements such as reducing support requests by nearly 30%, elevating the Happiness Rate from 85% to 96%, and enhancing customer-product communication. My passion for Project and Product Management drove me to lead in-house projects dedicated to further improving our support system and product offerings. Show less

  • Product Manager

    Dec 2021 - Mar 2023

  • Project Manager

    Feb 2019 - Jun 2022

  • Support Team Lead

    Aug 2019 - May 2022
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  Squaremuse (acquired by Pixieset)

  Feb 2020 - Feb 2022

  Support Team & Account Management Lead
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  Pixieset

  Jan 2022 - Mar 2023

  Product Manager

  As a Product Manager at Pixieset, I had the privilege of serving 800,000 photographers worldwide, by the working together with a stellar team on enhancing Pixieset's Website product. My role involved project discovery, delivery, rigorous research, and opportunity analysis.🚀 Driving Innovation: I collaborated closely with cross-functional teams to discover and deliver features that empower photographers, improving their workflow and client interactions.🔍 Market Insights: I always delve deep into market trends and customer feedback, ensuring our product remains in sync with evolving needs. By contributing to the product roadmap, our focus as a team was to solidify our users'experience using Pixieset Website, by releasing new features to the market. Show less

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  Planable

  May 2023 - now

  • Senior Product Manager

    Aug 2024 - now

  • Product Manager

    May 2023 - Sept 2024