Dana Siminitchi

Dana Siminitchi

Entrepreneurship

Followers of Dana Siminitchi1000 followers
location of Dana SiminitchiChișinău, Moldova

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  • Timeline

  • About me

    Senior Product Manager @ Planable

  • Education

    • Universitatea de Stat din Moldova

      2023 -
      Informatica Aplicata Mathematics and Computer Science
  • Experience

    • Self Employed

      Jul 2014 - Jan 2019
      Entrepreneurship

      Launched and managed several online retail shops mainly factoring accessories, clothes (handmade lingerie), handmade gifts.

    • Flothemes

      Nov 2018 - Feb 2019
      Customer Service Representative
    • Freelancer.com

      Dec 2018 - Nov 2019
      Web Specialist

      Mainly focused on creating custom websites on Squarespace and WordPress.

    • Flothemes (acquired by Pixieset)

      Aug 2019 - Mar 2023

      As a Support Operations and Communication manager, I oversaw a team of 8-12 front-line Technical Support Agents, developed in-house projects for support system enhancement and product improvement through data analysis, and executed an efficient support strategy. My approach is data-driven and user-focused, resulting in substantial achievements such as reducing support requests by nearly 30%, elevating the Happiness Rate from 85% to 96%, and enhancing customer-product communication. My passion for Project and Product Management drove me to lead in-house projects dedicated to further improving our support system and product offerings. Show less

      • Product Manager

        Dec 2021 - Mar 2023
      • Project Manager

        Feb 2019 - Jun 2022
      • Support Team Lead

        Aug 2019 - May 2022
    • Squaremuse (acquired by Pixieset)

      Feb 2020 - Feb 2022
      Support Team & Account Management Lead
    • Pixieset

      Jan 2022 - Mar 2023
      Product Manager

      As a Product Manager at Pixieset, I had the privilege of serving 800,000 photographers worldwide, by the working together with a stellar team on enhancing Pixieset's Website product. My role involved project discovery, delivery, rigorous research, and opportunity analysis.🚀 Driving Innovation: I collaborated closely with cross-functional teams to discover and deliver features that empower photographers, improving their workflow and client interactions.🔍 Market Insights: I always delve deep into market trends and customer feedback, ensuring our product remains in sync with evolving needs. By contributing to the product roadmap, our focus as a team was to solidify our users'experience using Pixieset Website, by releasing new features to the market. Show less

    • Planable

      May 2023 - now
      • Senior Product Manager

        Aug 2024 - now
      • Product Manager

        May 2023 - Sept 2024
  • Licenses & Certifications

  • Volunteer Experience

    • Project Manager

      Issued by Debate Academy Moldova on Mar 2016
      Debate Academy MoldovaAssociated with Dana Siminitchi
    • Project Manager

      Issued by ADC (Alaturi de Copii) on Jul 2015
      ADC (Alaturi de Copii)Associated with Dana Siminitchi
    • Tech Women Ambassador 2022

      Issued by Tech Women Moldova on Nov 2021
      Tech Women MoldovaAssociated with Dana Siminitchi