Marian Fahmy

Experience

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  National Bank of Egypt (NBE)

  Jul 2008 - Oct 2018

  Managed account openings, served as the primary contact for addressing client complaints or inquiries, and promoted bank services to match customer needs.Safeguarded customer assets, including debit/credit cards, cheque books, and safe deposit boxes.Conducted training for new customer services staff.Produced and assessed monthly reports on new customer accounts, loans, and credit cards, ensuring compliance with internal exams, and adhered to money laundering policies. Conducted comprehensive cashiering services, handling various currencies, and played a role in training new cashiers, emphasizing accuracy in recording transactions.Managed the till balance, ordered currency, and actively promoted a range of bank services to clients, ensuring strict adherence to established bank procedures.

  • Customer Service Representative

    Nov 2016 - Oct 2018

  • Bank Teller

    Jul 2008 - Nov 2016
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  NetEra Egypt

  Jan 2017 - Aug 2018

  Human Resources Specialist

  Implemented a streamlined CV screening process, enhancing efficiency by assessing an average of 25 applicants per week for alignment with job requirements.Orchestrated and executed training initiatives, achieving a 20% increase in employee satisfaction and skill development.Conducted quarterly performance appraisals, contributing to a measurable 15% improvement in overall team performance and productivity.

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  Holiday Inn Express Yerevan, an IHG hotel

  Nov 2018 - Jan 2019

  Guest Service Associate

  Warmly greeted and assisted guests during check-in and check-out, ensuring a courteous experience.Provided ongoing friendly and professional assistance throughout guests' stays, promptly reporting complaints to the Guest Relations Manager/Duty Manager.Managed reservations with precision, offering detailed information about the hotel and surroundings. Handled individual and VIP bookings, contributing to a 10% increase in booking accuracy.Proficient in hotel cash handling, reducing discrepancies by 25%. Enhanced operational efficiency by 30% through streamlined administrative tasks and effective issue follow-ups. Show less

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  Remon & Co LTD

  Feb 2019 - Sept 2019

  Administrator (Secretary)

  Managed 50+ daily calls, recording messages promptly and redirecting as needed, leading to a 20% reduction in response time.Managed and responded to 60+ daily email inquiries, utilizing Microsoft Word, Excel, PowerPoint, and Outlook for data management, document creation, and presentations.Oversaw the sorting and distribution of 200+ incoming mails weekly, implementing a streamlined process that reduced mail handling time by 15%.Established and maintained an efficient filing system, organized paperwork, coordinated schedules, facilitated meetings, and managed the distribution of meeting minutes. Show less