Thiha Zaw

Experience

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  Digitech Computer Centre

  Dec 2000 - May 2003

  Computer Technician

  - Software Installation & Configuration- Hardware Installation & Repairing- Daily computer Maintenance & Repair Computer- Assisted in management of various contract customers- Performed various pre-sales technical including assistance at industry trade shows

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  CERT – ( Computer Emergency Respond Team )

  Jun 2003 - Jan 2007

  Assistant Service Manager

  • Troubleshooting and problem resolution of elusive customer network difficulties• Preparation of new network technology & management• Internet Café & Game Centre weekly Maintenance and Troubleshooting• 24Hours customer support service• Analyzed and corrected network problem and performance issues• Pre-sales technical expertise provided to sales team• Inventory actions on sales items, hardware and software, and PCs and Laptops• Recommendation for new items or order• Procurement actions comprised out sourcing on new items Show less

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  Faith Recycle International

  Mar 2007 - May 2007

  IT Specialist

  • Branded Desktop Computer (Use) Hardware Testing & Repairing • Branded Laptop (Use) Hardware Testing & Repairing • Replacement & Repair all desktop & laptop spairparts• Hardware recommentation of all IT item for saleing & purchasing• Fax Machine, Printer, Scanner, Projector, Network Router & switch Testing, Repairing and Configuring

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  999 Shwe Sae Taw, 999 Ngwe Sae Taw and 999 Sein Sae Taw Group of companies

  Jun 2007 - Sept 2007

  Senior IT Engineer

  Duties and Responsibilities: (covered companies’ HQ, Theingyi Zay 999 shopping centre, Setsann Warehouse, Finance Group office and South Dagon Industrial zone snack manufacturing compound)1. In-house IEC actions such as:-• preparation of Training manuals on MS Windows, email, internet, Windows Outlooks;• Technical presentation in-house for Sales and Marketing staff;• Technical presentation in seeking of new items for companies, to board of directors, to senior management team;2. Network and Server Administration;3. Troubleshooting of hardware and software;4. HelpDesk functions on call and on-demand;5. Logistic actions such as:- • providing the PCs and printers for Board of Directors meeting, Projector installation and meeting room preparation and technical assistant for meetings and other events;• Database design, install and conducting training for sales staff, finance staff, marketing staff, store keepers, and mobile team member;• Consulting on stock management and designed database for warehouses and show rooms.Peach Tree Accounting Software and Bar code system Assistant• Data exporting and Importing tasks;• Troubleshooting the Excel errors on exporting and importing of svs format to xls format;• Assist Finance staff;• Developed ‘Interface system’ to Peach Tree accounting system and developed Bar code system and invented Bar Code Font; and• Conduct training and maintaining; Show less

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  BluRay Digital IT Show Room

  Oct 2007 - Aug 2008

  IT Service Manager

  • Inventory actions on sales items, hardware and software, and PCs and Laptops;• Recommendation for new items or order;• Procurement actions comprised out sourcing on new items (Computers, iPod, PDA and iPhone, GSM handsets) and accessories;• Marketing of show room and services;• Customer service;• Troubleshooting of PCs, Mac, NoteBooks, Laptops, Printers, GSM mobile phones, iPOD, PDA and repair actions:• Installation and HelpDesk function for BluRay clients who purchased the Laptops and Wireless LAN set-up. Show less

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  CMM Marketing Management (ShengSiong Supermarket)

  Oct 2008 - Jun 2011

  IT Executive

  Duties and Responsibilities: (covered companies’ HQ, 23 Supermarket & 4 food more)• Managed staff of technical support representatives.• Responsible for installing connectivity software using VPN, Fortigate, Telnet.• Responsible for training the new staff on PC and Network basics.• Investigate troubleshooting and problem resolution of elusive outlets network difficulties.• Preparation & management for new outlets.• Monitored monthly Maintenance and Troubleshooting for outlets checklist.• 24Hours IT-support for outlet important issue.• Analyzed and corrected network problem and performance issues• Supported 400+ users in 28 remote sites.• Improved business processes with IT solutions.• Performed planning, network design and security.• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.• Administered and participate in the backup recovery drill, ensuring the presence of the backup data in the system.• Maintained the everyday backup for recovery by the automated process.• Create, recovery & manage backup for Symantec backup for Businesses.• Managed the configuration of the servers and maintained the hardware. Show less

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  TopStar Computer Sale & Service

  Jul 2011 - Jul 2012

  Senior Service Manager

  • Monitoring and managed RMA case• Train and share knowledge and new technology for staff• Stock take and monitor for service warehouse• Improved business processes with IT solutions• Recommendation for new items or order• Improving customer service procedures, policies and standards• Analyse statistics and compile accurate reports• Maintain an orderly workflow according to priorities• Keep ahead of industry’s developments and apply best practices to areas of improvement• Handling customer complaints or any major incidents, such as a security issue • Meeting with other managers to discuss possible improvements to customer service• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job Show less

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  Synnex Myanmar Authorized Distributor

  Aug 2012 - Mar 2023

  Service Manager

  • Supervise and control work load of service technicians.• Schedules service work according to priority and maintains an orderly flow of work.• Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.• Handles customer complaint problems pertaining to service and repair work.• Supervises the training of service technicians with in-house training programs.• Maintains in good condition all service tools and office pc.• Responsible for the safety of service technicians and maintaining a safe working environment in the service center area and reporting all accidents to Human Resources immediately.• Monitoring, maintaining, deploying, developing and upgrading all current IT systems• Assists sales manager, evaluating trade-ins.• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly• Responsible for prompt reconditioning of trade-in equipment.• Orders and maintains adequate supplies and parts for service department inventory.• Works in co-ordination with Parts, Office, Sales and Management.• Make sure warranty claims are processed and forwarded to supplier.• Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.• Inspects all completed work turned in to the Service Department as is appropriate.• Helps service personnel diagnose troubles if they do not know the problem or cannot find it.• Will work with the parts manager to establish a basic parts list for certain overhaul job.• Responsible for issuing purchase orders for the service department.• Checking & Audit service warehouse.• Report to upper management level. Show less