Lilian Dias

Experience

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  Tutores do Brasil

  Feb 2010 - Mar 2012

  Business Secretary

  Responsible for planning, coordinating, and executing all the school's administrative work within the established deadlines. • Control and organize files with records of students' academic lives.• Collaborate in carrying out school planning and management.• Operationalize student enrolment and transfer processes.• Support parents, students, and teachers.• Perform course completion registration processes.

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  Tok&Stok

  Apr 2012 - Mar 2018

  Strategic Planning Analyst

  Responsible for analysing process failures, creating process database, making action plans, procedures, and manuals. Map and redesign processes. Align strategy processes and check non-conformity in redesigned processes. Automate and optimize processes. • Weekly update and dissemination of campaigns, actions, and results.• Perform the closings and registration of individual and team goals.• Disseminate the results of the operational indicators.• Monitor product performance and demand projection according to sales plans.• Perform analysis on commercial performance, sale, margin, turnover, inventory, and coverage.• Review new store performance, and update store supply level.• Provide and perform tasks to support tabulation of data, graphics, PowerPoint, and other forms of exposure.• Support and clarification of doubts to the sales teams. Show less

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  JD Wetherspoon

  Oct 2018 - Jan 2022

  Team Leader

  • Operating the till and taking cash. • Preparing the bar for service, restocking drinks. • Providing a professional, friendly, and courteous service to all customers. • Dealing with guest complaints in a friendly and efficient manner. • Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.

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  West Wood Club

  Apr 2022 - Jul 2023

  As an Operational Manager in a health club, I am responsible for overseeing the reception, trainers, and cleaning teams to ensure that our members receive the highest level of service possible. With a focus on customer service and cleanliness, I oversee the day-to-day operations of the club, including hiring and training staff, scheduling, and managing budgets.In this role, I am responsible for creating and implementing policies and procedures to ensure the efficient and effective operation of the club. I collaborate with other department heads to ensure that our services meet the needs and expectations of our members, and I work closely with the trainers to ensure that they are providing high-quality fitness programs and services.As a people manager, I am responsible for hiring, training, and developing a team of receptionists, trainers, and cleaning staff. I provide ongoing coaching and support to ensure that our team members are delivering exceptional service to our members.I also serve as a point of contact for members, addressing any concerns or issues they may have and ensuring their satisfaction with our services. Through effective leadership, team building, and a commitment to excellence, I strive to maintain a positive and supportive work environment that fosters employee growth and development.As an experienced Operational Manager, I bring a wealth of knowledge and expertise to my role, along with a strong work ethic, attention to detail, and a commitment to delivering exceptional results. Show less

  • Operational Manager

    Jun 2022 - Jul 2023

  • Receptionist

    Apr 2022 - Jul 2022
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  Oneview Healthcare

  Jul 2023 - now

  Trainne Accountant

  In my role as a Trainee Accountant, I actively participate in the financial management and reporting processes, supporting the senior accounting team in various key responsibilities. My daily activities include:✔ Assisting in the preparation of financial statements and reports, ensuring compliance with accounting principles and regulations.✔ Assisting with the provision of bookkeeping and payroll services.✔ Invoice entry, processing and payment.✔ Preparation of VAT Returns (Ireland and UAE) and GTS Returns (Australia)✔ Bank reconciliations.✔ Nominal ledger posting and reconciliation of balance sheet accounts.✔ Assisting with the preparation of income tax returns. Show less