Tara Walsh

Experience

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  AT&T

  Jan 1998 - now

  Designed and built effective, measurable instructional materials for online courses, in-person, and virtual instructor-led delivery with defined instructional, learning, or performance outcomes.Consulted with subject matter experts, developing instructional content and made recommendations regarding course design, technology, instructional delivery options and measurement and assessment strategies; resulting in implementation of instructional sound training materials that met key business initiatives.Project management of company-wide initiatives, product launches, and internal/vendor call center curricula.Conducts organization-wide training needs assessment and identifies skills or knowledge gaps that need to be addressed. Assesses instructional effectiveness and determines the impact of training on employee skills and KPIs. Met cost savings initiative, eliminating use of Instructor led training through virtual learning. Gathers feedback from trainers and trainees after each educational session. Partners with internal stakeholders and liaises with experts regarding instructional design. Hosts train-the-trainer sessions for internal and external subject matter experts. Show less Delivered courses to management and non-management employees on tasks, policies, and procedures associated with specific job titles. Instructional subject matter varies according to the client’s needs and the utilization of various instructional techniques.Worked jointly with management, internal training delivery, and vendors to ensure consistent implementation and delivery of training initiatives.Conducted new hire orientation, mentored, and supervised new employees regarding attendance, scheduling, and maintenance of expectations regarding standards and service levels, which uphold high company standards.Designed, developed, and facilitated the implementation of department communication, policies, and procedures. Show less

  • Associate Director - Training Design

    Jan 2021 - now

  • Lead Training Manager Design

    Jan 2013 - Jan 2021

  • Senior Instructional Designer

    Jan 2005 - Jan 2013

  • Senior Training Manager Instructor

    Jan 2000 - Jan 2005

  • Process and Research Representative

    Jan 1999 - Jan 2000

  • Inbound Customer Service Representative

    Jan 1998 - Jan 1999
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  TCF Bank

  Jan 2000 - Jan 2022

  Proof Operator

  Data EntryProof and encode deposits received from branches.