Md. Masum Omar Jashim

Experience

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  BDSpeedy LLC

  Aug 2011 - Feb 2016

  a. Responsibilities• Maintaining devices using monitoring tool Nagios & resolving issues effectively.• Networking high-level & detailed design, implementation, operations, troubleshooting, & issue resolution.• Assessing, designing, implementing, troubleshooting, & documenting networks & related systems.• Perform switching technology administration including VLANs, inter-VLAN routing, trunking, portaggregation & link negotiation.• Configure & install routers (CISCO 7604 & 7200 VXR & MikroTik RB750Gr3 & RB450G), switches (CISCO ME 3400 & 2400, CISCO 2960) & wireless controllers.• Provide proactive health checks, capacity management & firmware updates to maintain the environment's health.•Administer various system-level technologies, including Network File System (NFS), Samba, Package Management (yum).• Develop & implement a DNS, DHCP, NPS, & FTP server for the company's network.• IX Data Center maintenance. Installation & configuration of IXP Manager.• Experience working with DevOps-centric tools such as Docker, Ansible, & Git for network automation.• Utilize Git/GitHub/GitLab for version control, collaborating with development teams to manage code repositories efficiently.• Install & configure Cisco Nexus 3K & 9K switches & MikroTik CCR2004-1G-12S+2XS.• Maintain timely backup of important data/ logs & management resources to ensure the solution is of acceptable quality for client satisfaction.• Fixing network issues, bond configuration, LVM, user authorization, file & application permissions.b. Key Metrics & Achievements• Enhanced security compliance, achieving 100% adherence to policy standards.• Reduced downtime incidents by 90%, ensuring system reliability & user efficiency.• Improved first-call resolution rate to 85%, enhancing user satisfaction.• Reduced hardware-related failures by 90%, optimizing device longevity & performance. Show less a. Responsibilities• Configure RAID in Dell PowerEdge R630, R420 & R330.• Administration & maintenance of a multi-platform environment of Windows & Linux servers & workstations.• Managing & troubleshooting high availability of VMware Cluster, Hyper-V Cluster.• Implement & configure VMware ESXi 7.• Administration & maintenance of Citrix virtualization platform.• MS SQL database installations & upgrades, performance monitoring, backup & recovery.• Manage users, user profiles, groups, group policies, & permissions of servers in Active Directory (AD DS).• Administration & maintenance of Enterprise Storage & Backup solutions.• Managing users, user profiles & storage in the NAS server.• Led system upgrades & migrations, & monitored systems for improving performance, responsiveness, & reliability while ensuring compliance with industry standards. • Enhance IT documentation processes, standardizing procedures for improved team collaboration & cutting onboarding time, & creating structured records for software, hardware, & configurations.• Ensure system security, applying firewall policies & endpoint protection to mitigate security breaches.• Manage IT infrastructure, ensuring operational efficiency across network systems, hardware, & software.• Provide technical support for system troubleshooting, reducing downtime & enhancing productivity.• Coordinate IT projects, overseeing implementation & vendor collaboration for seamless execution.• Developed & enforced IT policies to optimize security, compliance, & resource utilization.b. Key Metrics & Achievements• Enhanced security compliance, achieving 100% adherence to policy standards.• Reduced downtime incidents by 90%, ensuring system reliability & user efficiency.• Improved first-call resolution rate to 85%, enhancing user satisfaction.• Reduced hardware-related failures by 90%, optimizing device longevity & performance. Show less

  • Network Engineer

    Aug 2011 - Feb 2016

  • Systems Administrator

    Aug 2011 - Feb 2016
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  Al Zahran Maintenance & Operations

  Oct 2017 - Nov 2019

  CAFM Planner

  Driving operational excellence through strategic asset management and maintenance planning with IBM Maximo.• Asset Management & Inventory ControlImplemented and optimized IBM Maximo for effective asset tracking and inventory management. Improved asset utilization by 15–20%, reduced downtime by 10–15%, and streamlined inventory control to cut carrying costs by 10%.• Maintenance Planning & SchedulingDeveloped preventive, predictive, and corrective maintenance plans to ensure peak performance of facility assets. Managed and dispatched work orders via IBM Maximo, coordinating subcontractors and technicians per KAAU workflow standards. Enhanced maintenance task completion rate to 92%, minimized emergency incidents by 20%, and boosted work order closure rates to 97%, reducing backlog by 20%.• Work Order ManagementSpearheaded the creation, prioritization, and execution of work orders within IBM Maximo, ensuring seamless scheduling and resolution of maintenance tasks. Successfully achieved a 97% work order completion rate and reduced backlog by 20%, optimizing operational efficiency. Show less

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  Al-Qussie International Co

  Nov 2019 - Dec 2022

  CAFM Planner

  Driving operational excellence through strategic asset management and maintenance planning with IBM Maximo.• Asset Management & Inventory ControlImplemented IBM Maximo to optimize asset utilization (+15-20%), reduce downtime (-10-15%), and cut inventory carrying costs (-10%).• Maintenance Planning & SchedulingDeveloped preventive and corrective maintenance plans, coordinating work orders per KAAU workflow standards. Increased task completion (95%), reduced emergency incidents (-20%), and streamlined work order backlog (-25%).• Work Order ManagementManaged work orders, prioritizing categories and workflow to maintain a 98% completion rate and optimize resources.• Data Analysis & ReportingGenerated accurate daily reports to facility engineers, identifying cost-saving opportunities and optimizing maintenance schedules. Produced weekly/monthly reports with 100% accuracy.• Compliance & Safety ManagementEnsured 100% safety audit compliance, implementing protocols that reduced incidents (-15%).💡 Passionate about leveraging technology for efficiency and automation in facility management. Show less

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  Arabian Delta Specialized Trading Co.

  Jan 2023 - Jan 2024

  Logistics Coordinator

  • Coordinating and monitoring supply chain operations, ensuring premises, assets, and communications are used effectively.• ZOHO management and utilization for creating quotations, invoices, and receipts for customers and PO/PR(s) for customers and suppliers.• Plan and track the shipment of final products according to customer requirements.• Keep logs and records of warehouse stock, executed orders, etc.• Prepare reports for upper management.• Provide after-sales services for customers.• Analyzed transportation routes using data analytics tools, leading to a 20% reduction in transportation costs.• Collaborated with suppliers and vendors to negotiate contracts, achieving cost savings of 10% on average.• Assisted in the coordination of inbound and outbound shipments, ensuring adherence to schedules and minimizing delays.• Utilized Accounting software systems to track inventory levels and generated reports for management review.• Streamlined warehouse operations by implementing a new barcode scanning system, resulting in 30% faster order processing times.• Conducted regular audits to maintain inventory accuracy and compliance with company standards.• Supported the development and implementation of safety protocols, reducing workplace incidents by 25%. Show less

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  Enzar Operations & Maintenance Co. Limited

  Jan 2024 - now

  Systems Administrator & Senior CAFM Planner (IBM Maximo & CAFM-IMS)

  ● Applying OS updates, patches, & configuration changes for on-site users & offices to ensure that all equipment functions at their highest levels. ● Troubleshoot IT hardware, software & technical problems of end users.● Inspect & ensure proper operations of IT equipment & devices such as printers, scanners, computers, monitors, routers, switches etc.● Install drivers, updates, patches, or alter application/computer hardware settings to ensure that IT devices use latest security features & operate efficiently.● Assessing, designing, implementing, troubleshooting, & documenting networks and related systems.● Managing Windows or Linux servers.● Creating & managing system permissions & user accounts.● Performing regular security tests & monitoring.● Maintaining networks & network file systems & provide proactive health checks, capacity management & firmware updates as necessary to maintain the health of the environment.● Coordinating, creating & dispatching WOs & SRs received through the IBM MAXIMO & CAFM-IMS system to external technicians with regards to EOMC process and workflow standards regulated by Morganti GCC KSA & Ministry of Culture (MOC) for Jeddah Historic District (JHD) project.● Planning, setting up categories, & work types, & determining priorities for every work order.● Provide Planned Preventive Maintenance (PPM) work orders, in accordance with pre-program of work.● Generate reporting data from IBM Maximo & CAFM-IMS accurately & efficiently for client.● Sort, classify, file & retrieve information, according to content, purpose, user criteria, or numerical order in accordance with company filing system.● Communicate with customers, employees, & other individuals by Help Desk action & to impart information on the status of WOs.● To complete work schedules & follow up with the concerned personnel to close the completed task in the system.● Provide technical support to the maintenance team.● Prepare accurate reports for upper management. Show less