Gerard Wallace

Experience

• 

  O2 (Telefónica UK)

  Oct 2006 - Sept 2009

  • Forecasting Administrator

    Oct 2007 - Sept 2009

  • Customer Service Representative

    Oct 2006 - Oct 2007
• 

  Tesco Bank

  Apr 2010 - now

  I have effectively led and developed teams of high performing Customer Representatives across various teams in this start up business. Not only this, I have balanced the needs of my team with the challenges of making the business a success in its infancy. In addition to my experience leading teams in a challenging customer environment, I have developed skills in: recruitment, project management, systems thinking, report & paper writing as well as process design, risk, incident & event management and running a department as absence cover, in the medium term. Show less

  • Information Technology Analyst

    May 2020 - now

  • Business Support Manager

    Jan 2018 - May 2020

  • Team Manager

    Mar 2011 - May 2020

  • Customer Service Representative

    Apr 2010 - Mar 2011