Smithaa Shetty

Experience

• 

  Hewlett Packard Enterprise

  Nov 2006 - Nov 2011

  Release Manager

  Responsible for each Release from the time it is defined (project initiation) until completed (Project Closure) for the platinum rated banking application. Managed Release schedule and key Release milestones across all participating teams / programs / projects Responsible for identifying and communicating dependencies across all participating programs / projects as well as facilitating cross-program planning to manage dependencies and resolve conflicts for a given Release. Performed release impact assessments for upstream & downstream application dependency as well as Identify, track and drive Release level issues & risks to closure. Ensured that projects that impact other projects (internal and external) are tracked at an enterprise release level. Demonstrated excellent organizational skills for managing, sequencing and scheduling of tasks and activities with an emphasis on PMM, Software Development Lifecycle best practices and release process compliance. Determined the readiness of each Release in coordination with QA based on release criteria including management of the approvals process and assessing potential impacts of releases. Ensured the Release Notes & Early Life Support documentations are updated for all projects in a given Release and summarized and communicated to the business. Coordinated & produced signs off of Implementation Plans, Stakeholders matrix, Back-out Plan as well as status update at each stage of the release implementation. Efficiently, effectively and independently identified and resolved complex project related problems (technical, business and resource issues).Mentored release managers and cross-functional groups on PMM methodology, Production Release Management Process, Quality Checks and Configuration Management workflow. Show less

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  HCLTech

  Nov 2011 - Jun 2015

  Production Release Manager

  Responsible for each Release from the time it is defined (initiation) until completed (Closure) for the platinum-rated banking application.Responsible for building the IT Release Calendar, working closely with the IT release managers from different portfolios across IT, and centralizing view of all releases. Improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments. Manage risks and resolve issues that affect release scope, schedule, and quality. Measure and monitor progress to ensure application releases and infrastructure upgrades are delivered on time and that they meet or exceed expectations. Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates.Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, scope changes, resource requirements, and communication plans for the given release. Manage relationships and coordinate work between different teams at different locations. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. Participate in CAB meetings to discuss release scope and/or roadblocks. Produce Deployment Run Books, Implementation Plans, and Migration Plans. Responsible for Weekly Release Reporting. Communicate release details and schedules to the Business as required. Negotiate, plan, and manage all release activities. Led and coordinated the Go-Live activities including the execution of the deployment Plans and Post-deployment checks from IT and Operational Perspectives. Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists. Continually work towards making improvements in the release process based on the lessons learned from the previous releases. Show less

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  HSBC

  Jul 2015 - now

  In CMG, Lead the HSBC Security Services (HSS), APAC and HBEU – Global Liquidity & Cash Management - HBEU, HBUS – Onboarding, Business application support team - Globally. In Banking Operations have managed the HK, US & UK portfolio, ensuring meeting of PLA targets through effective utilization of resource, training the team and developing robust plans; managing various activities like Account Opening, Account Maintenance, and Account Closure. Undertaking complex and critical decisions in a fast paced environment on a variety of issues by partnering with various supporting functions such as Human Resources, BRCM, Compliance, and MCM. Initiating various projects & campaigns to improve productivity levels, customer experience, audit, compliance awareness, Complaints management and first call resolution thereby accelerating the customer satisfaction level and ways for business enhancement. Engage with staff through Development activities to achieve business objectives, enhance individual potential, sharing knowledge, experience and providing assistance on referred issues which, have led them to gain rewards & recognition through which resulted in 3 AMO & 3 MO promotions. Show less

  • AVP

    Jun 2017 - now

  • Release Manager

    Jul 2015 - Jun 2017