Ihdi Arwan

Experience

• 

  Lion Air Group

  Sept 2007 - Jan 2011

  Information Technology Operations Support

  Manage and maintain internal networks of PT Lion Mentari Airlines (these report on the status and performance of internal network, ISP services and facilities). Tier 2 support of PC, Laptop and networksequipment for user. Advising on the purchase of networking software, hardware, and other IT supplies

• 

  PT Dutakom Wibawa Putra (D~NET)

  Jan 2011 - Feb 2012

  Network Operations Center Operator

  Helping customer to provide internet connection. Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for co-location, leased lines, customer backup and other customer network services). Fault handling and escalation (Identifying and responding to fault, liasing with 3rd party suppliers, handling escalation through resolution). Monitoring and control customer network connections (internet). Maintenance of Internal WIKI (Knowledge base document) and technical documentation of processes and procedures used throughout normal operations. Tier 1 Support for co-location, customer backup network and ISP services. Lihat lebih sedikit

• 

  PT Autojaya Idetech & PT Solusi Periferal

  Feb 2012 - now

  Professional Services Team Lead

  Experienced technical in various projects with various levels of difficulty. Having knowledge in computer network, cyber security, cloud storage, data security, AIDC (barcode & RFID), IoT, video surveillance & alarm system and machine vision.