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Francisco Basaguren

Francisco Basaguren

Soporte Técnico

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location of Francisco BasagurenMexico City, Mexico

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  • Timeline

  • About me

    Customer Experience Manager at Oracle

  • Education

    • Universidad Tecnológica de México

      -

  • Experience

    • Infosistemas Financieros

      Jul 1991 - May 1994
      Soporte Técnico

      Soporte a Dupont en sitio a mas de 400 usuarios en lo referente a software, hardware y humanware.Como distribuidores de HP tambien soporte a otros clientes como Banco Capital

    • Banco Capital (grupo financiero)

      Jun 1994 - Jun 1997
      Soporte Técnico y Administrador de Red

      Administración de servidores Novell, soporte a las diferentes áreas del Grupo Financiero con mas de 350 usuarios en todo lo referente a Hardware, Software, Redes, y Humanware.

    • Kairos

      Jul 1997 - Oct 1997
      Consultor en Tecnología

      Instalación de un producto para instalación remota en todo Seguros Monterrey por toda la republica mexicana.Logrando satisfactoriamente el objetivo.

    • Business Design Associates

      Nov 1997 - Dec 2000
      IT Manager

      In charge of all the infrastructure, comunications, servers and applications, (Notes mail server)and the support for all the Consultants computers, to have it working all the time and to support the operation for the interaction with our customers.With offices in Mexico (DF, Mty, Gdl), San Francisco and Chile.

    • Vision International Consulting

      Jan 2001 - Nov 2001
      IT Manager

      The Same as BDA (it was the same company but Vision Buy the Intellectual Property)

    • Francisco Basaguren

      Dec 2001 - Jun 2003
      Independent Consultant

      Network and Technology consultant David Michael de Mexico, Network administrator, tech support on Microsoft and Lotus Notes, installation of the phone system, and wiered the network.Matrix (marketing company) Installation of the network, technical support and the phone system.Vision Holdings Mexico (consultant company) Technical support and network administrator.Business Design Associates. Redesign and install the network in the new office in Alameda, CA. Move the email, Domain, DNS, and all the respected things to an external provider and configure the network with the DSL connection. Give remote support to the users and to the servers.Other Clietns.- PR Allied, Todamujer,com, Editorial Sista, Transteck, Carrera y Asoc. SCI, Ramirez Valle.Home Users. Personal training on Microsoft software, internet, and computers. Show less

    • CIS CORPORATE

      Jul 2003 - Jun 2011
      Consultor

      Infrastructure Specialist on the different products we use for the solutions we provide to our clients, knowledge on almost all the OS, databases, Web Servers, Web Application Servers, Networks (protocols, topologies, etc)Applications like Hyperion, Callidus Software, Metastorm, etc.

    • Independiente

      Jul 2011 - Dec 2012
      Consultor Independiente en Infraestructura

      Consultor en Infraestructura de Oracle-Hyperion, y todo lo relacionado a las plataformas utilizadas en los ambientes, Sistemas Operativos, Bases de datos, Web Servers, Web Application Servers, Seguridad, Redes, etc.Dimensionamientos, instalaciones, configuraciones, puesta a punto y resolución de problemas.Enlaces dedicados, propuestas de comunicaciones, con telefonía VoIP, celulares, lineas digitales, conmutadores, etc.

    • Oracle

      Aug 2012 - May 2019

      • Principal Solution Architect

        Apr 2017 - May 2019

      • Senior Principal Technical Account Manager

        Aug 2012 - May 2019

    • None

      May 2019 - now
      Independent Consultant

    • Oracle

      Aug 2021 - now
      Customer Experience Manager

  • Licenses & Certifications