Tine De Keyser

Experience

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  FligthCare

  Jul 2005 - May 2007

  Check-in and boarding agent FlightCare

  Take care of passengers with focus on customer experience• Handled check-in and boarding for respective airlines• Worked under time pressure and respected deadlines as the on-time departure of the flight is key

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  US Airways (now American Airlines)

  Jun 2007 - Nov 2013

  • Negotiated and implemented local contract for clients.• Developed and maintained commercial relationship with 11 key accounts .• Negotiated the appropriate contract based on the accounts specific needs.• Introduced new fare products at the accounts.• Budgeted and created marketing plan. Role at the operations department, with focus on customer satisfaction and flight arrangements.• Assisted passengers with their arrival and departure. • Supervised the handling staff responsible for check-in and boarding.• Streamlined procedures to assure on-time departures.

  • Account Manager Belgium

    Oct 2008 - Nov 2013

  • Customer Service Agent

    Jun 2007 - Sept 2008
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  American Airlines

  Dec 2013 - Jul 2020

  Responsible for 17 key accounts from local business to international companies in the B2B market in Belgium and Netherlands. • Developed and maintained commercial relationship with 17 key accounts.• Negotiated the appropriate contract based on the accounts specific needs.• Managed the entire sales cycle for new business opportunities (sales funnel): identified prospects with qualitative revenue, listened to their specific needs, explained product value, negotiated contract and implemented contract by communicating with appropriate parties. • Identified new business opportunities in niche markets for clients.• Organized review meetings and analyzed data to ensure that revenue and targets are met. • Effectively communicated by listening to accounts needs and finding a compromise for accounts’ issues. This also included close cooperation with other departments of the company and with joint venture airlines British Airways and Iberia.• Facilitated training for travel agents by providing presentations and regular office visits on product knowledge.• Prepared and promoted sales incentives and marketing plan focused on increasing revenue.• Attended industry events in order to expand network. Show less

  • Aviation

    Dec 2013 - Jul 2020

  • Corporate and Channel Sales Belgium & Netherlands

    Dec 2013 - Jul 2020
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  Worldwide Flight Services (WFS)

  Apr 2021 - Mar 2022

  Key Account Manager

  Provide excellent service delivery for dedicated client of WFS in order to be successful in the cooperation. Due economic reasons, my position was made redundant.• Continue roll out of new client at WFS. Translate customer needs and act as client’s advocate within company. • Closely cooperate with all internal stakeholders in order to improve processes. Communicate essential information as needed.• Escalate matters and/or handle escalations. • Manage subcontractor for ramp handling by regular meetings and follow up contract. • Implement and prepare the roll out of the new post scanning system at company.• Handle invoicing for client based on contract specifics. Show less

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  AirPlus International

  May 2022 - now

  AirPlus International represents 55,000 companies worldwide in 57 countries. Our aim is to help our customers in order to manage costs, increase productivity, ensure compliance, grow employee satisfaction, and improve working capital & cash flow. With over 30 year experience in corporate payment solutions, AirPlus wants to make a difference.

  • Sales Manager BeLux

    Jan 2024 - now

  • Account and Sales Manager

    May 2022 - Jan 2024