Michael Manku Shayi

Experience

• 

  SA City Pillars Football Club

  May 2003 - Apr 2007

  Co-ordinator

  Organized and scheduled team meetings, training sessions, and matches.Managed communication between team members, coaching staff, and management.Coordinated logistics for travel, accommodations, and equipment for team events.Assisted in administrative tasks such as maintaining player records and team schedules.Collaborated with other staff to ensure smooth operations during matches and events.Supported the coaching staff in implementing training drills and routines.Oversaw the adherence to team policies and protocols during practice and matches.Acted as a liaison between the club management and players for various matters.Assisted in coordinating promotional activities and events for the football club.Contributed to the planning and execution of fundraising and community outreach initiatives. Show less

• 

  South African National Parks (SANParks)

  Apr 2004 - Oct 2005

  Field Guide

  Led engaging and informative tours for visitors within SANParks (Kruger National Park) Shingwedzi Camp.Educated tourists on wildlife, ecosystems, and conservation efforts during guided tours.Provided detailed insights into local flora and fauna to enhance visitors' understanding.Assisted in the smooth operation of the camp by supporting office-related tasks.Offered administrative aid to ensure efficient functioning of camp activities.Delivered exceptional customer service, addressing tourists' inquiries and needs.Collaborated with camp staff to maintain a welcoming and organized environment.Demonstrated knowledge of the park's wildlife and geographical features during tours.Contributed to the promotion of environmental awareness among visitors.Participated in activities aimed at preserving the park's natural heritage.Facilitated interactive and educational experiences for visitors, fostering a deeper appreciation for thepark's biodiversity.Assisted in organizing and coordinating logistics for guided tours and visitor activities within the camp.Contributed insights and suggestions for enhancing visitor experiences and educational programs offeredat the campsite. Show less

• 

  Musica Phalaborwa

  Apr 2005 - Dec 2007

  Assistant Manager 2IC

  Managed Customer Care: Ensured high levels of customer service and satisfaction.Controlled Stock: Oversaw inventory management, stocktaking, and restocking procedures.Staff Management: Supervised and supported staff, including training, scheduling, and performanceevaluations.Authorized Refunds: Handled and authorized refunds as per company policies and procedures.Received & Dispatched Stock: Managed the receiving and dispatching of stock, ensuring accuracy and timelydelivery.Prepared Monthly Reports: Generated and presented monthly reports regarding sales, inventory, andcustomer feedback.Oversaw the visual presentation of merchandise, ensuring appealing displays and adherence to brandguidelines. Implemented strategies to optimize product visibility and attract customer attention.Conducted sales analysis by tracking sales metrics and trends, identifying areas for improvement.Developed and implemented sales strategies, promotions, and incentives to boost revenue and meet salestargets effectively. Collaborated with the sales team to ensure understanding and execution of salesstrategies. Show less

• 

  Lodge

  Jan 2008 - Dec 2009

  Manager

  Managed day-to-day lodge operations to ensure a seamless guest experience.Implemented wildlife conservation initiatives and ensured compliance with environmental regulations.Orchestrated safari planning and recreational activities to enhance guest experiences.Oversaw budget allocation, expense monitoring, and revenue generation strategies for the lodge.Collaborated with local conservation authorities and wildlife experts to implement sustainable wildlifemanagement practices and ecological preservation initiatives.Developed and executed community engagement programs, fostering positive relationships with localcommunities and promoting responsible tourism practices to benefit both the lodge and the surroundingarea. Show less

• 

  SASAVONA GUEST HOUSE

  Feb 2011 - Oct 2011

  Manager

  Managed guest reservations ensuring accuracy and timely processing, optimizing guest experiences.Prepared detailed financial reports including income statements and expense analyses to track financialperformance.Oversaw staff management by recruiting, training, and scheduling employees to maintain serviceexcellence.Maintained high standards of customer service by implementing strategies to enhance guest satisfaction.Implemented marketing strategies to attract and retain guests, utilizing various channels to promote theguest house or lodge.Conducted regular assessments of guest feedback and suggestions, implementing improvements tocontinually enhance services and amenities offered Show less

• 

  Ok Furniture Store

  Jan 2013 - Feb 2017

  Manager

  Developed and executed sales strategies to consistently meet or exceed sales targets and enhance profitability.Managed inventory levels, ensured adequate stock availability, and implemented efficient stock control procedures.Monitored and maintained proper cash management protocols, minimized discrepancies, and ensured accuracy in financial transactions.Led and motivated staff, fostered a positive work environment, and ensured high levels of employee engagement and performance.Conducted regular performance evaluations, offered training, and implemented development plans to optimize staff productivity and capabilities.Collaborated with the regional and corporate teams to align branch goals with broader company objectives.Analyzed market trends and customer preferences to adapt product offerings and promotional activities accordingly.Coordinated with various departments to resolve operational issues and improve overall efficiency.Actively engaged with customers to resolve escalated concerns and maintain high levels of customer satisfaction. Show less

• 

  Old Mutual Financial Services

  Mar 2017 - Mar 2024

  Branch Manager

  Oversees and directs team operations, ensuring efficiency and productivity within the branch.Develops and implements strategies to maximize sales, streamline services, and effectively manageexpenses.Conducts thorough performance evaluations and provides constructive feedback to enhance staffdevelopment.Maintains adherence to regulatory standards and company policies, ensuring full compliance at all times.Nurtures and fosters a culture of exceptional customer service, consistently meeting and exceedingcustomer expectations.Cultivates and manages strong relationships with stakeholders, fostering trust and collaboration for mutualbenefit.Analyzes market trends, customer feedback, and competitor activities to refine strategies and enhancebranch performance.Provides leadership and guidance to staff, promoting a cohesive and motivated work environment.Collaborates with upper management to set achievable targets and drive continuous improvementinitiatives.Implements innovative approaches to enhance branch operations, creating a competitive edge in themarket. Show less

• 

  AVBOB South Africa

  Apr 2024 - now

  Manager